Hacks to Activate Your Virgin Mobile Phone Without Calling Customer Service

Updated on May 2, 2016
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Cell phone companies make it their business to create hell in our day-to-day lives. It's a sadistic, mentally abusive relationship wherein we as the victim dole out precious pennies to pay "service" charges and "fees" until we're working for a bill for a phone that works properly only about 18% of the time, granted you are actually able to get it activated.

Virgin Mobile is no exception, which is why I am going to gently walk you through the necessary steps to activate your new Virgin Mobile phone so that you can avoid that hundred-and-six-minute phone call with some guy half-way around the globe whose name is clearly not Dan.

As far as I know, this should work for any model, as long as the provider is Virgin Mobile.

What You Need

  • The phone.
  • Your MSID and phone number. When you set up your account at Virgin Mobile's website, they provided you with both a new phone number and an MSID number. Grab those from either the page or your email, where a confirmation should have been sent by Virgin Mobile containing these numbers.

Getting Started

Follow your phone's instructions for inserting the battery, charging it, and powering on the device.

Step 1

Type ##847446# into the phone. No spaces, no dashes, nothing. You're basically typing the word "Virgin." Clever, RIGHT?!

Step 2

Cool, now you're in the programming menu. See where it says Activate Phone? It's a bull option, don't do it, it doesn't work. Instead, find "Edit" and go there.

Step 3

Your phone's screen now displays the MDN Number. Clear all of those numbers by backspacing them out and type in your phone's 10-digit number, starting with the area code.

Get your cell activated already or risk having to find a payphone like this sad, sad man.
Get your cell activated already or risk having to find a payphone like this sad, sad man. | Source

Step 4

Hit OK.

Step 5

The screen now displays the MSID numbers. Erase those and type in the one you were actually provided with.

Step 6

Hit OK.

Step 7

Okay, now you're back to the Service Program menu.

Step 8

Select DONE

Step 9

Your phone will now either automatically shut down on its own or ask you if it's okay to shut down. Select or tell it yes.

Step 10

If your phone isn't automatically restarting, turn it back on and you should be all activated, all without any of the weird bonding between you and a poorly informed customer service rep.

Questions & Answers

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      • Kierstin Gunsberg profile image
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        Kierstin Gunsberg 6 months ago from Traverse City, Michigan

        Hi Marc, did you purchase this Samsung phone through Virgin Mobile and if not through the Virgin Mobile website, where did you buy it from?

      • profile image

        Marc Mercer 6 months ago

        Brand new Samsung Entro - followed the steps implicitly, DOES NOT WORK. I now have a useless phone that can't be used for anything.

      • profile image

        Geri Bottler 7 months ago

        I did the steps, to step 6 & entered the number it didn't let me do anything, it went to the screen. It now says searching & nothing is coming up. I have a Loft phone, is it outdated with virgin mobile now ?

      • profile image

        Joseph 7 months ago

        " Step 1

        Type ##847446# into the phone. "

        Where "into the phone"?

      • Kierstin Gunsberg profile image
        Author

        Kierstin Gunsberg 7 months ago from Traverse City, Michigan

        I'm glad they're getting you a new SIM, cassp. I think that should have been their solution in the first place. Please let me know how things work out. Where did you buy the phone and what was Virgin Mobile and Sprint's reason for saying they couldn't activate it?

      • profile image

        cassp 7 months ago

        Kristen, My iPhone 5s is a Sprint phone. Both Sprint and Virgin say the activation is impossible. More conversation with Virgin is getting me a new SIM. Don't know if that will help bcuz all they looked at was the IMEI number. I'm told the phone is unlocked and I did reset it thru Apple ITunes.

      • profile image

        cassp 7 months ago

        Both Virgin and Sprint say that my used iPhone 5s cannot be activated to my Virgin number even though the phone is unlocked and previously used on Sprint. What's up? Model: ME351LL/A

      • Kierstin Gunsberg profile image
        Author

        Kierstin Gunsberg 8 months ago from Traverse City, Michigan

        Nikki, what kind of phone do you have? Can you go into the About in your phone and see it listed? I tried to find a solid answer for you but came up with nothing. You may have to call the customer service line for this one. Good luck, and let us know how things turn out/what worked!

      • profile image

        Nikki 8 months ago

        I never got a msid number its a phone out the box with just mei

      • Kierstin Gunsberg profile image
        Author

        Kierstin Gunsberg 8 months ago from Traverse City, Michigan

        How did it work out, Erika? Are you up and running?

      • profile image

        Erika 8 months ago

        I hope this works lol I'm waiting and it's like taking forever but I'm happy so far. Thanks for the hack!!!!

      • Kierstin Gunsberg profile image
        Author

        Kierstin Gunsberg 8 months ago from Traverse City, Michigan

        ndp33, I'm sorry for a late response. Did you ever figure this out? If you did and are able to summarize here that would be awesome because I do NOT know the answer.

      • profile image

        ndp33 9 months ago

        I just ordered a new iphone for the Inner Circle plan, and it says after confirmation, I'll need an SS number and various info from my account. I am transferring my number from a T-Mobile Fanily Plan. My question is - what info will I need from the person who pays that bill (we had a fall out) and will I need a Social Security Number (which I don't have)? And will I be able to transfer my number the way outlined above instead? Thanks!

      • Kierstin Gunsberg profile image
        Author

        Kierstin Gunsberg 10 months ago from Traverse City, Michigan

        Hey Ana, if the steps here don't work try going to "tools" and settings" and then "phone info" if that's an option for you. It may also be listed under "MIN" instead of "MSID"

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        Ana Car 10 months ago

        Step 5, where do I get the "MSID" I was "provided with"

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        maria 10 months ago

        i approve these steps -boost mobile rep

      • Kierstin Gunsberg profile image
        Author

        Kierstin Gunsberg 10 months ago from Traverse City, Michigan

        I can't say for certain, Russell, but these steps are actually based on an older Virgin Mobile phone from like 2012 if that helps :) Does anyone else here know if these steps will work on older Virgin Mobile or any other kinds of phones?

      • profile image

        russell 10 months ago

        Will this work on any phone I buy, or does it have to be a Virgin phone. I have had the same phone for years. It says Virgin on it but I want a newer phone. I don't want to pay their prices. Thanks !

      • Kierstin Gunsberg profile image
        Author

        Kierstin Gunsberg 12 months ago from Traverse City, Michigan

        Hey Earl! In my experience I'm pretty sure that you could keep the same plan IF you make sure to purchase a phone that is compatible with the plan you've been using :)

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        Earl 12 months ago

        Hi, this sounds awesome. I recently just crack the h3ll out of my screen so I'm planning on buying a new one shortly. Will this allow me to keep the exact plan that I currently have?

      • Kierstin Gunsberg profile image
        Author

        Kierstin Gunsberg 13 months ago from Traverse City, Michigan

        Rick,

        I think you should be able to activate your new Virgin Mobile phone just as you would with any other Virgin Mobile phone. Where you buy it wouldn't make a difference :)

      • profile image

        RICK 13 months ago

        I AM THINKING OF BUYING A GALAXY PHONE BUT WANT TO BUT IT FROM A T.V ONLINE SHOPPING NETWORK WHO SELLS VIRGIN MOBILE PHONES WITH SERVICE BUT HOW WILL IT BE TO ACTIVATE IT?

      • Kierstin Gunsberg profile image
        Author

        Kierstin Gunsberg 13 months ago from Traverse City, Michigan

        Pedro, what kind of screen/button options do you have? If you have a keypad, you should be able to just start typing the digits in. If you have a smart phone then you may need to access the menu to get into the "phone." On mine, it's literally an icon of a back-in-the-day telephone. Once I tap it, it brings my keypad up.

      • profile image

        pedro 13 months ago

        where do you do step one im confused

      • profile image

        Cmiller415 14 months ago

        Thanks for the step by step instructions! I've been a Virgin Mobile customer for going on 15 years now (I think my service has gone up by (maybe) 5.00 in those 17 years) and will stay with them until I'm so old I forget how to use a phone. I've activated many many phones w/Virgin and have never written down the instructions (Duh!) so thanks again! Calling Virgin to activate isn't a big deal but I'd still rather not have to.

      • profile image

        jill2 14 months ago

        my phone is a note 3 and my old account was with sprint. this method is not working for my phone. Any other ideas?

      • profile image

        Jesse 15 months ago

        It doesn't work with the Stylo 2. Unless I'm doing it wrong.

      • profile image

        Autumn 15 months ago

        Doesn't work on Samsung galaxy j3 6 bought from best buy. Also find ridiculous that if store bought get transferred to another department, as well as can't add phones to account to swap on the virgin mobile custom account.

      • Kierstin Gunsberg profile image
        Author

        Kierstin Gunsberg 15 months ago from Traverse City, Michigan

        Luke, that's how I've done it but anywhere that yours phone allows you to enter numbers should work.

      • profile image

        luke 15 months ago

        Do you have to enter the number in your call log keypad

      • Kierstin Gunsberg profile image
        Author

        Kierstin Gunsberg 16 months ago from Traverse City, Michigan

        Hey Mina! You want to open up your phone's onscreen keypad- is there a phone icon anywhere that's available to you?

      • profile image

        mina 16 months ago

        where do i go to do step 1?

      • Kierstin Gunsberg profile image
        Author

        Kierstin Gunsberg 16 months ago from Traverse City, Michigan

        Hi John, I hope that you've been able to set up your phone at this point. What kind/service were you using that didn't work according to the instructions in my article?

      • Kierstin Gunsberg profile image
        Author

        Kierstin Gunsberg 16 months ago from Traverse City, Michigan

        Not likely, Jill. Sorry! I know how frustrating setting up a phone is.

      • profile image

        John 19 months ago

        It doesn't work on my phone. I'm not authorized to dial that number it says.

      • profile image

        Jill 20 months ago

        Does this work while trying to switch iPhones?

      • Kierstin Gunsberg profile image
        Author

        Kierstin Gunsberg 20 months ago from Traverse City, Michigan

        Good to hear, Lee!! I love Virgin Mobile, most affordable plans out there. But hey, no one loves calling customer service.

      • profile image

        Lee 22 months ago

        As someone who frequently drops, cracks, drowns, or loses phones and having been a loyal VM customer for years, I can say I've used this method many times without fail. Very well written and hope that others find the trick so much easier than getting on the phone/web!

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