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Hacks to Activate Your Virgin Mobile Phone Without Calling Customer Service

Updated on May 02, 2016

Joined: 3 years agoFollowers: 146Articles: 32

Cell phone companies make it their business to create hell in our day-to-day lives. It's a sadistic, mentally abusive relationship wherein we as the victim dole out precious pennies to pay "service" charges and "fees" until we're working for a bill for a phone that works properly only about 18% of the time, granted you are actually able to get it activated.

Virgin Mobile is no exception, which is why I am going to gently walk you through the necessary steps to activate your new Virgin Mobile phone so that you can avoid that hundred-and-six-minute phone call with some guy half-way around the globe whose name is clearly not Dan.

As far as I know, this should work for any model, as long as the provider is Virgin Mobile.

What You Need

  • The phone.
  • Your MSID and phone number. When you set up your account at Virgin Mobile's website, they provided you with both a new phone number and an MSID number. Grab those from either the page or your email, where a confirmation should have been sent by Virgin Mobile containing these numbers.

Getting Started

Follow your phone's instructions for inserting the battery, charging it, and powering on the device.

Step 1

Type ##847446# into the phone. No spaces, no dashes, nothing. You're basically typing the word "Virgin." Clever, RIGHT?!

Step 2

Cool, now you're in the programming menu. See where it says Activate Phone? It's a bull option, don't do it, it doesn't work. Instead, find "Edit" and go there.

Step 3

Your phone's screen now displays the MDN Number. Clear all of those numbers by backspacing them out and type in your phone's 10-digit number, starting with the area code.

Get your cell activated already or risk having to find a payphone like this sad, sad man.
Get your cell activated already or risk having to find a payphone like this sad, sad man. | Source

Step 4

Hit OK.

Step 5

The screen now displays the MSID numbers. Erase those and type in the one you were actually provided with.

Step 6

Hit OK.

Step 7

Okay, now you're back to the Service Program menu.

Step 8

Select DONE

Step 9

Your phone will now either automatically shut down on its own or ask you if it's okay to shut down. Select or tell it yes.

Step 10

If your phone isn't automatically restarting, turn it back on and you should be all activated, all without any of the weird bonding between you and a poorly informed customer service rep.


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    • Lee 6 months ago

      As someone who frequently drops, cracks, drowns, or loses phones and having been a loyal VM customer for years, I can say I've used this method many times without fail. Very well written and hope that others find the trick so much easier than getting on the phone/web!

    • Kierstin Gunsberg profile image

      Kierstin Gunsberg 5 months ago

      Good to hear, Lee!! I love Virgin Mobile, most affordable plans out there. But hey, no one loves calling customer service.

    • Jill 5 months ago

      Does this work while trying to switch iPhones?

    • John 3 months ago

      It doesn't work on my phone. I'm not authorized to dial that number it says.

    • Kierstin Gunsberg profile image

      Kierstin Gunsberg 4 weeks ago

      Not likely, Jill. Sorry! I know how frustrating setting up a phone is.

    • Kierstin Gunsberg profile image

      Kierstin Gunsberg 4 weeks ago

      Hi John, I hope that you've been able to set up your phone at this point. What kind/service were you using that didn't work according to the instructions in my article?

    • mina 4 weeks ago

      where do i go to do step 1?

    • Kierstin Gunsberg profile image

      Kierstin Gunsberg 4 weeks ago

      Hey Mina! You want to open up your phone's onscreen keypad- is there a phone icon anywhere that's available to you?

    • luke 9 days ago

      Do you have to enter the number in your call log keypad

    • Kierstin Gunsberg profile image

      Kierstin Gunsberg 9 days ago

      Luke, that's how I've done it but anywhere that yours phone allows you to enter numbers should work.

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