Why Does the Facebook App Keep Closing?

Updated on May 2, 2016
Why Does The Facebook App Keep Crashing and Closing?
Why Does The Facebook App Keep Crashing and Closing?

If you are one of the millions of Facebook users who have the Facebook app on your smartphone or iPad, you will unfortunately also be one of many who encounter the frustration of the app crashing and closing unexpectedly.

Sometimes it will just not open at all, whilst at other times you could be browsing the news feed or attempting a photo upload and it just shuts.

There are a number of easy to apply solutions which can help resolve the problem and in most cases the fix will be super fast and more importantly free.

Take a look at some of these quick, free and easy resolutions.

What to do if your Facebook App closes

  • Quit App: Double click the home button and all ‘open’ or ‘active’ apps will display. Make sure you close the Facebook app there before doing any of the reset options.
  • Hard Reset: Hold down the sleep/wake and home buttons simultaneously for about 5-10 seconds or until the Apple logo appears. It will shut down and restart automatically. Then try re-opening the app.
  • Reinstall: Try deleting the Facebook app and reinstalling it from the app store. Hold your finger onto the Facebook app icon until it and all other apps jiggle and then select the cross (x) that appears to delete it. Then reload and restart and see if it works normally.
  • Up To Date Version: Ensure you have the latest version of the app available. You can check the app store for any updates.
  • Up To Date Software: Ensure you are using the latest version of the available software for the device that you are using (iPhone or iPad etc)
  • Conflict: You may be experiencing a conflict with a newly installed app and your Facebook app. If you have recently installed something, try to remove it and then open Facebook.
  • Resync: You can always resync your device with iTunes via your computer. That often alleviates a lot of problems.
  • Memory: Sometimes if your device is very low on memory there is not enough capacity for the app to operate normally. Go to: Settings>General>Usage and see the available space. If it is low, try deleting any apps you no longer want, any photos no longer needed and any videos or music.

Quick Tip

If you are able to access Facebook even for a short period of time before it crashes, try to open the app and then quickly select the menu icon in the top left and select your personal timeline.

Once it has fully loaded, go back to the News Feed and let it load and may then allow you to access it without issue.

Disconnect Facebook From Device Settings

Another option is to open the app and attempt to quickly log out before it crashes. Once logged out:

  • Go into your device settings and access the settings for Facebook
  • Select 'Delete Account' to log out of the Facebook connection – in other words de-link the iPhone or iPad from Facebook altogether.
  • Then re-launch the app and sign in and it should launch and load without error.
  • Then go back into settings and re-enter your Facebook username and password and reconnect (configure) the settings.

Final Solutions

When all else fails and none of the above solutions have assisted, you can always restore from back up or reset your device to factory settings. It could be a system issue. At the end of the day we are working with technology so glitches can and do unfortunately happen.

© 2013 AnswerQuestions


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    • profile image

      Sisco flores 3 months ago

      Face book is trash

    • profile image

      Pamela Coakley 3 months ago

      FaceBook App keeps dropping the Password what is the reason for this and what can I do?

    • profile image

      Myra 4 months ago

      I can't get into my saved posts it keeps shutting down on me

    • profile image

      Catelyn 5 months ago

      I tried all of these, none of them working. I sincerely apologize if this changes your way of thinking about this, but it should. You need to think about all the possibilities of how an app might be crashing, list them, and their either easy or hard solutions. Then, you need to organize them from easy to hard, but what do I know? I'm only in 4 different online computer classes.

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      kathleen peyton 6 months ago

      my facebook won't stay open, keeps closing to a white page, this has all my business on it! PLEASE HELP!

    • profile image

      Nancee Consos 13 months ago

      This is so frustrating. I have done everything. It happened right after I updated.

    • friendlywebguy profile image

      The Friendly Web Guy 2 years ago from Atlanta, Georgia

      Facebook is a platform of the past. There is a reason why they ban the use of the word Tsu on Facebook. Tsu is taking over the social media platform. It is invite only, and pays users to post unique content! Here is my invite link if you would like to consider joining!