I almost had a panic attack when all of a sudden the touchscreen in my brand new Asus T100 tablet/laptop hybrid stopped working. It is just two days old and it had worked just fine the first day.
I had installed some new apps from the Windows Store to my laptop. Then, I updated the drivers and installed some more updates for Windows. After about half an hour of Windows Update, it restarted. And all of a sudden, I can’t use the touch input anymore.
Asus T100 Touch Screen Not Working Anymore?
Read The Context and Follow What May Apply To Your Situation:
I immediately snapped the keyboard dock and logged in. Everything works, everything is fine – except the touch display. Most of you might find the events relatable to my situation:
- Did the touch stop working after you restarted the tablet and not just instantly when it was on?
- Did you install any apps before restarting?
- Did you install updates from Windows Update or Microsoft Update?
- If you are using Windows 10 and you suddenly cannot use the touchscreen after you wake the tablet back after putting it into Sleep mode?
My situation is all of the four. Either one or all four has made the touchscreen non-responsive.
Asus Transformerbook Laptops Are Not Immune to Driver-related Hardware Problems
Given that Asus T100 and T200 are one of the best laptop-tablet hybrid devices for their price in the market, one would expect that they can run fine and the users won't need to be annoyed with small problems at every Windows startup.
Here's a small list of problems one can face in Asus T100 and T200 at any time:
- Touch screen not working
- Touchpad not responsive
- WiFi Adapter stops connecting to the network
- Touchscreen/touchpad driver goes missing overnight
How To Solve T100/T200 Touchscreen problem
First of all, don’t panic. I can assure you that it is not your fault, and your Transformer Book is probably not a defective one. Many users have reported the same issues on Windows 8 and Asus forums, which all boils down to one single problem—the miscommunication between the OS (that is, either Windows 8 or Windows 10) and how it allocates power to individual systems (in this case – the touchscreen, which is one of the components of Human Interface Devices)
I, personally, had this problem the day after I bought it. At first, I thought it was due to a defective unit that was accidentally shipped to me. After some research, it was clear and evident that hundreds of others reviews complain the Asus customer service of the touchscreen complication.
Solve the T100/T200 Touchscreen Issue With One Simple Trick
- Go to your computer’s device manager. It can be accessed by typing “Device Manager” in the Start Screen.
- If you want to reach the manager without any shortcuts, you can also access the device manager window through your PC settings. In the desktop, right click on My PC. Select Properties and go to the “Device Manager”.
- If there is no "My PC" in the desktop, just start typing "PC" from the Windows 8 Start screen itself.
- Toggle the I2C Device on and off. To do this, right-click on the device, then click Disable. After the screen refreshes, right-click on it again, then click Enable. Be cautious not to uninstall the device, as it would require you to install the touchscreen driver otherwise.
- Your tablet should start responding to touch input.
There is a simpler step-by-step procedure for fixing the causes of touchscreen mess in both T100 and T200. This complication has not yet been reported by many in the Asus T300 Transformerbook, but if the problem appears, it can be solved with this simple step.
Did The Solution Work? Let Me Know!
Make Sure it Doesn't Happen Again
Get The Latest Asus T100 Drivers
If you somehow uninstalled the device or the driver needs to be re-installed, the drivers for all hardware of Asus T100 can be downloaded at the official Asus website. Drivers for both Windows 8 and Windows 10 (32-bit) are available for download there.
Protect The Touchscreen
It might also be possible that the display screen of your tablet has a layer of water or oily film which is blocking the touchscreen. This is especially possible if you use it in a very steamy and humid environment, or after you have washed your hands and haven’t dried it off completely. These can be prevented by using a screen protector.
How To Solve Touchpad Problem
Turns out, if your touchpad in the keyboard is also not working, you can toggle the input device on and off. This will make the touch pad start working again.
Here’s the procedure:
- Check if the touchpad driver is not corrupted. Type "Device Manager" in your Start Screen and click on the first option that pops us. Check if any of the input devices is disabled or turned off.
- Check if you accidentally somehow turned the touch pad off. In the T200, the option to toggle the touchpad is in the F9 key. Press the Function key (fn) + F9 key and check again.
What About The Problem in Windows 10?
Windows 10 on Asus T100 has not been the best experience for me so far. A good thing about upgrading to Windows 10 is that I haven't had the occasional touchscreen issue. A bad thing is that when it does happen, the reason is pretty clear.
- Whenever you close the lid and turn it back on, boom—the touchscreen is gone! You have to follow the steps again to revive the touch.
ASUS Transformerbook T200 is one versatile notebook, but just like its T100 counterpart, it can suffer from minor glitches and software problems. The Transformerbook series is no stranger to problems in network adapter, drivers in auxiliary hardware and problems in its keyboard touchpad and in the touchscreen display.
Other Solutions if The Touchscreen is Still Not Working
- The touchscreen of your Asus T100 might have been accidentally calibrated in an error. To fix this issue, you should try to reset the whole calibration. Move your mouse cursor to the top right, then move it down. The charms should then appear. Click on Search. Now, type calibrate and click on Calibrate the screen for pen or touch input. Click Reset on the window that opens.
- Inside the Human Interface Devices, there are four USB Input Devices. Right click on all of them, and go to Properties. Head over to the Power Management tab, and then deselect the option to allocate power. Finally, restart.
- If the problem still persists, update all the Important Updates and Optional Updates under Windows Update
This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.
© 2015 Roberto Eldrum
Sakeenah on July 01, 2020:
Omg thank you very much it worked on my Asus tab. I've been done various suggestion but your's is a perfect solution!
devendra on May 07, 2020:
Perfect solution. Worked for on my ASUS vivoflip too. Thank you.
Péter on January 05, 2020:
Thank you for help!!!! :)
Tony on January 04, 2020:
Well.. My problem is that the touchreen is not working and the keyboard is not working as well. So I really cannot do this. Ffs.
Igor (Poland) on August 03, 2019:
Thank you too. Now my T101HA Asus touchscreen works again. Windows 10
Talia on February 21, 2019:
Thank you so much!! This worked, would of had no idea how to fix this problem.
Annija on December 12, 2018:
Thank you sooooo much! it worked! And I didnt sent it back as defected :))
Roserio on November 13, 2018:
Thank you Roberto. It solved the issue with the touchscreen of my Asus T100.
Mary on October 08, 2018:
Fantastic! Saved my device and me from a lot of trouble!
Kieyna on September 09, 2018:
Thank you so much, it worked for my laptop. i am so nervous when the touch pad isn't working, but now everything back to normal. =) Thanks again
roymanila on June 12, 2018:
thank you! Got it working!
Guest1 on May 29, 2018:
Thank you very much, it was very helpful.
Mateja on May 02, 2018:
Works! Thanks Roberto.
Name on April 20, 2018:
I had trouble getting my touchscreen to work, this was a perfect fix (for now?)
Maciej on March 08, 2018:
Works. Thank you!
Oba on February 19, 2018:
I had to get a usb to mini dongle to use a regular keyboard and mouse
Goto device manager
Goto human interface devices
Right click I2c hid device
Disable then enable
Right click I2c again
Click on the power mgmt tab
Deselect allow the computer to turn off this device to save power option
Max on February 03, 2018:
Im not finding the i2c. My HID Touchscreen module in Device manager is gone completely. ASUS T100
alyssa h. on January 05, 2018:
when i go to device manager there is no 12c, so what do i do?
ROBUST on December 11, 2017:
SOME OF THE KEYBOARD A S D F KEYS ARE NOT FUNCHIONING IN ASUS T100. HOW I FIX IT? THANKS
Henry Thor on November 21, 2017:
Thanks, your instructions worked fine. Got my tablet working again.
Ali on November 20, 2017:
Thank you, this is the most understandable solution I could find, so easy.
E.Bolden on November 06, 2017:
How can this issue be resolved for the tablet with the android operating system?
Ganesh Sonwane on November 05, 2017:
Thank u so much, it worked.
Kathyx on September 29, 2017:
Wow! That was so easy! Thanks a lot!
Em on July 18, 2017:
thanks a lot ^^
Rich P on July 15, 2017:
Roberto, you're a star! Had the touchscreen issue and this sorted it a treat. Many thanks
Matilde on June 19, 2017:
It works!!! thank you so much!!
bhen on June 14, 2017:
where to buy touchscreen of t100. mine was broken.in philippines?
Mo on June 08, 2017:
Superb... worked for me. Thanks
Your boi on May 24, 2017:
My keyboard and touch screen work but when I type the key on the touchscreen light up but nothing gets typed. Have any suggestions?
Luc on May 19, 2017:
I updated my chipset from the asus website and everything started working.
Kelli on April 06, 2017:
Thank you so much, Roberto. I had the touch"screen" issue, as opposed to touchpad, and this worked like a charm! :)
mh on January 22, 2017:
wow this realy works thanks man