HP Laptop Won't Shut Down in Windows 10? Do This.

Updated on November 21, 2018

Did your HP laptop not turn off after hitting that 'Shut Down' button?

Don't worry, mine didn't either. And guess what, it was a brand new laptop I had ordered online. In my case, it was an HP Notebook 15 that was being marketed as a Middle East and Asian version. For nearly $800, I didn't expect for it to behave like this. At first, I thought I have gotten a defective piece and might have to go through all that hassle of returning and waiting again for weeks for another model.

But when I searched online for a solution, it became immediately clear to me that mine was not a damaged model. Nor were other thousands of HP laptops and notebooks that had same/similar problems.

Shut Down Problem in HP Laptops Running Windows 10

The problem specifically was limited to just Windows 10. After upgrading from Windows 7 or Windows 8.1, the laptop would take a very long time to turn off. And when it finally seemed to turn off, it would restart again. What's weird about this problem is that it would turn off really fast the second time you turned it off.

This means there might be:

  • Any program or application running in the background that has become non-responsive (which has caused the system to "hang")
  • Any hardware that has been installed with a corrupted driver/software that keeps it running
  • Hardware that has been programmed to receive power even when the computer shuts down

Try this temporary solution first

For example, let's say you are done with your work on your HP laptop and want to turn it off. Instead of hitting the 'Shut Down' button, hit the restart button. After when the computer is done restarting, you would then click the 'Shut Down' button without logging back in. Then the laptop would turn off in seconds. Although this is a temporary solution, it is not practical and is absolutely ridiculous.

Did the temporary solution work on your laptop?

See results

The Real Solutions

Solution #1

I was shocked to find the real solution to this seemingly big problem because of how simple it was. This is what you do.

  • Step 1: Go to your Device Manager. You can find this option by searching for "device manager" in Cortana, or by going through your PC Settings. Below is a complete step-by-step instruction with pictures.
  • Step 2: Scroll down and expand the option named "System Devices".
  • Step 3: Find the hardware named "Intel(R) Management Engine Interface".
  • Step 4: Right-click on it, and click "Properties".
  • Step 5: Go the tab named "Power Option".
  • Step 6: Finally, uncheck the option that allows the computer to save power.
  • Step 7: Click on OK, and try to shut down your PC as normal.

There you have it!

Step-by-Step Solution with Pictures

First, go to your 'Device Manager'. You can reach this settings by searching for device manager. Alternatively, right click on "This PC", then go to Properties   Device Manager..
First, go to your 'Device Manager'. You can reach this settings by searching for device manager. Alternatively, right click on "This PC", then go to Properties Device Manager..
Secondly, find the settings that says "System Devices". It is normally found second from the last option. When you find it, expand the selection by clicking on the small arrow left to it. Locate the hardware called "Intel Management Engine Interface"
Secondly, find the settings that says "System Devices". It is normally found second from the last option. When you find it, expand the selection by clicking on the small arrow left to it. Locate the hardware called "Intel Management Engine Interface"
Right click on the hardware name, then go its "Properties". On the "Power Management" tab, find and uncheck the option as shown in the picture above.
Right click on the hardware name, then go its "Properties". On the "Power Management" tab, find and uncheck the option as shown in the picture above.

Solution #2 - if the first solution doesn't work

If the first solution does not work, it might be due to any other hardware driver issues. It will be easier and safer if we let the official HP driver update tool do the work.

Latest drivers can be downloaded from the official HP website.

Your Turn

Did this solution work for you?

See results

This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.

Did this solve the shut down problem on your HP Laptop? Share your thoughts...

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    • profile image


      2 days ago

      Fantastic Solution#1 worked for me - i couldn't properly switch off my laptop for the last 4 years!!!!

      Thank you very much Roberto :)

    • profile image


      3 weeks ago

      Holy heck this worked like a charm!! Thank you so much!!

    • profile image

      Ishdeep sahni 

      4 weeks ago

      Solution 1 worked like a charm!!

    • profile image


      3 months ago

      Hi there, my Laptop is an HP Envy x360 and therefore it doesn't have Intel, it has AMD instead. Any solutions for me?

    • profile image


      3 months ago

      Having the same problem as others here... Not having the powermanagement bar in the #2 part

    • profile image


      3 months ago

      My hp laptop is not shutting down why??

    • profile image


      6 months ago

      Hi there! I'm sorry, I'm kinda lay with computers and technology... I'm having the same problem but my laptop won't turn off nor restart. When I follow these steps and hit "Properties" I see the tabs from "General" to "Resources", I don't have the Power Management here. :(

      Is there any other solution?

      Thanks! :)

    • profile image


      7 months ago

      It worked!! (Solution #1)

      Finally fixed after two years of trying everything possible and I had given up and resigned to the fact I was going to have to do the temporary re-start and shut down method for the life of the computer.

      THANK YOU!!!

    • profile image


      9 months ago

      I Am from Egypt you right, Problem Solve

    • profile image

      Mohanned AL-Khafaji 

      9 months ago

      The problem is still, the pc turn off for 5 sec and then power on again.

      I followed all the steps that list above.

    • profile image


      9 months ago


    • profile image


      10 months ago

      unfortunately, no power tab present (all updates applied) - Windows 10 64bit, HP 640 G1

    • profile image


      10 months ago

      great solve problem, thanks a lot

    • profile image


      11 months ago

      Thank you so much! Finally!

    • profile image

      joeven ante 

      12 months ago

      My tested working solution in shutdown problem of laptops with Windows 8.1 or 10 is by holding/pressing down the "Shift" key while clicking the shutdown button. Try this!

    • profile image


      13 months ago

      no it didn't just got it repaired and started acting werid

    • profile image


      13 months ago

      thank you

      but no power management Tab

    • profile image


      13 months ago

      Not working

    • profile image

      Ali Kemal 

      14 months ago

      Great, It worked for me too. many thanks

    • profile image


      14 months ago


      I had this problem too, I tried everything that I found on the web, but finallly it turned out, that the problem came from the hardver, not from the softwer...

      Previously I added a HDD Caddy to my laptop, and this caused the problems...

      Check it, if other methods doesnt work ;)

    • profile image


      14 months ago

      l follow steps listed above but on last steps no" power management" option and my device show me message "this device is working poperly"

    • profile image


      14 months ago

      worked for me, thanks!

    • profile image

      Goldi singh 

      15 months ago

      My PC does not have power management option .

    • profile image

      Muhammad Nomair 

      17 months ago

      Yes it worked for me.. Thanks

    • profile image


      18 months ago

      You rock! This worked for me. Thank you so very much!

    • profile image


      19 months ago

      Nop.. did not work .. problem still

    • profile image


      20 months ago

      Work like a charm..

      I installed win10 couple times and I guess this was some bug with my laptop.. what noob.

      Thanks mate!

    • profile image

      It didn't work for me 

      23 months ago

      I do not have Intel management as my pc is AMD processor

      What do I do

      The first option didn't work for me because the restart button is also not working

    • profile image


      23 months ago

      Spent 7 mt trying different power settings given as suggestions. never solved the problem. This worked. Corrected the power problem shutdown. Thanks

    • profile image


      2 years ago

      Thanks for the tip! Nothing else I have tried fixed the issue but that did.


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