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HP Laptop Won't Shut Down in Windows 10? Do This.

Updated on November 21, 2016
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Did your HP laptop not turn off after hitting that 'Shut Down' button?

Don't worry, mine didn't either. And guess what, it was a brand new laptop I had ordered online. In my case, it was an HP Notebook 15 that was being marketed as a Middle East and Asian version. For nearly $800, I didn't expect for it to behave like this. At first, I thought I have gotten a defective piece and might have to go through all that hassle of returning and waiting again for weeks for another model.

But when I searched online for a solution, it became immediately clear to me that mine was not a damaged model. Nor were other thousands of HP laptops and notebooks that had same/similar problems.

Shut Down Problem in HP Laptops Running Windows 10

The problem specifically was limited to just Windows 10. After upgrading from Windows 7 or Windows 8.1, the laptop would take a very long time to turn off. And when it finally seemed to turn off, it would restart again. What's weird about this problem is that it would turn off really fast the second time you turned it off.

For example, let's say you are done with your work on your HP laptop and want to turn it off. Instead of hitting the 'Shut Down' button, hit the restart button. After when the computer is done restarting, you would then click the 'Shut Down' button without logging back in. Then the laptop would turn off in seconds. Although this is a temporary solution, it is not practical and is absolutely ridiculous.

The Real Solution

I was shocked to find the real solution to this seemingly big problem because of how simple it was. This is what you do.

  • Step 1: Go to your Device Manager. You can find this option by searching for "device manager" in Cortana, or by going through your PC Settings. Below is a complete step-by-step instruction with pictures.
  • Step 2: Scroll down and expand the option named "System Devices".
  • Step 3: Find the hardware named "Intel(R) Management Engine Interface".
  • Step 4: Right-click on it, and click "Properties".
  • Step 5: Go the tab named "Power Option".
  • Step 6: Finally, uncheck the option that allows the computer to save power.
  • Step 7: Click on OK, and try to shut down your PC as normal.

There you have it!

Step-by-Step Solution with Pictures

First, go to your 'Device Manager'. You can reach this settings by searching for device manager. Alternatively, right click on "This PC", then go to Properties   Device Manager..
First, go to your 'Device Manager'. You can reach this settings by searching for device manager. Alternatively, right click on "This PC", then go to Properties Device Manager..
Secondly, find the settings that says "System Devices". It is normally found second from the last option. When you find it, expand the selection by clicking on the small arrow left to it. Locate the hardware called "Intel Management Engine Interface"
Secondly, find the settings that says "System Devices". It is normally found second from the last option. When you find it, expand the selection by clicking on the small arrow left to it. Locate the hardware called "Intel Management Engine Interface"
Right click on the hardware name, then go its "Properties". On the "Power Management" tab, find and uncheck the option as shown in the picture above.
Right click on the hardware name, then go its "Properties". On the "Power Management" tab, find and uncheck the option as shown in the picture above.

Your Turn

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    • profile image

      It didn't work for me 7 weeks ago

      I do not have Intel management as my pc is AMD processor

      What do I do

      The first option didn't work for me because the restart button is also not working

    • profile image

      jay 2 months ago

      Spent 7 mt trying different power settings given as suggestions. never solved the problem. This worked. Corrected the power problem shutdown. Thanks

    • profile image

      Quinn 9 months ago

      Thanks for the tip! Nothing else I have tried fixed the issue but that did.