Max holds a B.S. in mass communications from SIU, an M.A. in communications from U of I, and is pursuing an MBA from Webster University.
Solving PMB Compatibility Issues Step-by-Step
Sony’s Picture Motion Browser (PMB) software that comes with all of Sony’s audio- and video-capturing devices makes it easy for users to transfer content from their device to their computer and then manage that content. However, the PMB software for Windows XP and Vista doesn’t install properly on your Windows 7 computer, so if you upgrade your existing computer’s operating system or try to install the PMB software on a computer with Windows 7, you’re going to run into compatibility problems.
The solution is to completely uninstall any components of the PMB software that are on your computer and then install a Windows 7 version of the software that also has any updates to the program bundled into it.
The latest and greatest version of the PMB software is available in the Support section of certain Sony audio and video products.
Photo Instructions for Uninstalling and then Reinstalling PMB
Installing PMB in Windows 7
- Redirect your Web browser to the Sony Support and Downloads Web page.
- Select "Digital Camcorders" beneath Product Category, "DVD Handycam Camcorders" beneath the Product Series and then "DCR-DVD610" beneath the Product Model. It doesn't matter that this isn't your Sony product, but the section for this product model has the option to download the full Picture Motion Browser (PMB) program -- something you won't find in all Sony products that use PMB. You'll be redirected to the Sony Support Web page for this product.
- Select the "Drivers & Software" tab just beneath the description and image of the product. The "Select an Operating System" option appears beneath the row of tabs.
- Click the "Select an Operating System" drop-down arrow and then select "Windows 7" if you're using the 32-bit version of Windows 7 or select "Windows 7 64-bit" if you're using the 64-bit version of Windows 7. The bit rate of your operating system is listed in your System Properties window, which can be accessed by right-clicking "Computer" in the Start menu and then selecting "Properties." The Filter Files by Category drop-down option appears to the right of Select an Operating System.
- Click the "Filter Files by Category" drop-down arrow and then select "Picture Motion Browser." Available downloads for the PMB program appear in expanded form beneath the drop-down boxes. You'll see an option to download the full program if you lost the PMB disc that came with your Sony product and the option to download an update for your Windows 7 version of the PMB software that came with your product. If you've tried installing PMB from the disc that came with your Sony product and it isn't working, it's best to uninstall PMB completely from your computer and then install it as if you'd lost it rather than installing the update. The main reason for this is that the version of PMB that came with your Sony product may not be fully compatible with Windows 7. Additionally, downloading the version of PMB that is meant to be a replacement for a lost disc is the fully updated version of the program, so there's no need to update the program after installing it.
- Click the orange "Download" button to the right of "Lost the Original Software Installation Disc? Use the Picture Motion Browser Software Download Tool." A Web page appears with information about the version of the PMB program that you're downloading.
- Click the blue "Download Now" button in the upper-right corner of the page. The Software Agreement Web page for the PMB software appears.
- Click the blue "Accept Agreement" button. A dialog box appears prompting you to download the SPU Download Manager program to your computer.
- Save the SPU Download Manager binary file to your computer.
- Navigate to the folder where you saved the SPU Download Manager binary file and then double-click the file.
- Select "Run" to run the file. Running the file creates an SPU Download Manager folder in the same location where you saved the SPU Download Manager binary file.
- Open the SPU Download Manager folder that was just created and then double-click "SPUDownloadManagerStarter." The SPU Download Manager program window opens.
- Connect your Sony device to your computer and then put the device in USB Connect mode, which should appear as an option on your device's screen after connecting the device to your computer. After the device is recognized by the computer, it should say "Connected" on the screen.
- Click "Start" in the SPU Download Manager program window. The program's "View Downloads" screen appears. The most recent version of the PMB software will be the only item in the list of downloads.
- Click "Run" to the right of the PMB software. The name of the PMB software will look something like "PMB_5802.exe," where PMB is the name of the program and 5802 represents the software version, which is 5.8.02. The PMB software begins downloading. The progress of the download can be seen in the "View Downloads" dialog box in the Location section associated with the software. After the download is complete, the program runs a security scan. When the security scan is done running, the "View Downloads" window closes and the "Camera Application Software" window opens.
- Click "Install" in the Camera Application Software window. A few dialog boxes will come and go quickly before the "Welcome to the PMB Installer" window appears.
- Click "Next" in the "Welcome to the PMB Installer" window.
- Select your region and country, then click "Next."
- Select your language, then click "Next."
- Select to accept the license agreement that appears, then click "Next."
- Select "Custom" for a custom installation, then click "Next." There's no harm in selecting Standard, which begins the program installation immediately, but selecting Custom lets you designate the folder the program is installed to, and a few other options.
- Elect to keep or change the program's installation folder, then click "Next."
- Select your camera's video format, which is often designated by the global region where your camera was purchased.
- Select whether or not you want to create PMB shortcuts on your desktop, then click "Next."
- Click "Install" to begin installing the program. The installation will likely take roughly 15-20 minutes, and the program may appear frozen on one screen for a long period of time. While the program is installing, don't click in and out of other programs and try not to use any other aspects of your computer, as this can cause the installation to actually lock up. A prompt to install DirectX appears immediately after the core PMB program is installed.
- Click "Yes" to install the most recent version of DirectX, which should only take a few minutes. A window appears notifying you that PMB was successfully installed and that you should connect any Sony devices one at a time that you want to use with the program. The Sony device you connected earlier in the process should still be connected.
- Click "Next" to install any features unique to that device. A dialog box appears telling you that your specific connected device has been recognized. Click "OK" in that dialog box.
- Connect other Sony devices if you have them and repeat Step 27. Click "Finish" when you're done connecting devices. A dialog box appears telling you the Sony PM installation is finished.
- Click "OK" to launch the PMB program.
This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.
© 2012 Max Dalton
Max Dalton (author) from Greater St. Louis, Missouri on June 28, 2016:
Sony now uses PlayMemories. Here's the link: http://support.d-imaging.sony.co.jp/www/disoft/int...
Me on March 21, 2016:
What a stupid review. Where is the main point - where is the link to download the software?
I.H on June 26, 2014:
very helpful. Thank you so much!
Leslie on January 06, 2014:
1.) Is there a step to transfer all the labels and comments associated with photos and videos that were created in PMB 5.8.02 on my old PC (Windows XP) to my new PC (Windows 7)?
2.) What if I have 4 Sony camcorders? Do I have to connect each one at some point, or just the newest one?
Here's my dilemma:
Sony HDR-TG1 (card storage files .m2ts) AVCHD files came with PMB 3.0.00.
Sony HDR-HC9 (mini HDV tape files .m2t) MPEG files came with PMB 4.0.2.
Sony MHS-CM5 (card storage files .mp4) MP4 files came with PMB 5.0.
Sony DSC-HX100V (card storage files .m2ts) AVCHD files came with PMG 5.5.
This last and latest camcorder, HX100V, PMB version required the update to PMB 5.8.02.
Everything works fine on my existing PC (XP with SP3). I have over 7,000 video clips in PMB folders I created and all clips and photos have labels and comments. Do not want to have to recreate all those.
Thales007 on November 07, 2013:
I've tried several different installations of PMB on windows 7 which do not load. This is typical of Sony, or at least my experiences since I purchased the dcr-hc46 video that there is little to no support . After five hours of fruitless effort I will dig up my old XP PC and try that since I have the driver for that one which worked!!
Why does Sony not simply have one driver for this OS upgrade?
GFranc33@Yahoo.com on August 09, 2013:
SPU Download Manager refuses to believe that I'm connected to the web, that my camcorder is connected to my computer and that the computer recognizes the camcorder and so I continually get a message to check these things and can go no further with the installation of PMB.
firstname.lastname@example.org on February 02, 2013:
Max Dalton (author) from Greater St. Louis, Missouri on December 04, 2012:
I don't hablo Espanol. Any chance you can write that in English?
david ferney cruz on November 30, 2012:
con este procedimiento mi camara queda bien ???
dddddq on August 10, 2012:
i guess there is no more "Lost the Original Software Installation Disc" link
dcoop on June 06, 2012:
thanks for that