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How to Fix Samsung Chromebook Wi-Fi Connection Issues

Phillip's favorite topics to write about include increasing the speed of applications, machines, and connections.

Samsung Chromebooks have had many issues with connecting to the internet. One of the most common symptoms is when you try to connect to a network but your pages load slowly or not at all. Two of the most common problems here are with the settings of the connection.

1. Encryption

The first problem is with the encryption type of the wireless security. This problem will completely prevent the webpages from loading.

The best setup for a Chromebook is a WPA2 encryption with an AES algorithm. TKIP seems to work for me. WPA sometimes work. WEP hardly ever works. I would recommend staying away from WEP and WPA if you can.

In the Wi-Fi Networks section, check your encryption type. RSN and WPA are good. Make sure it is not WEP.

In the Wi-Fi Networks section, check your encryption type. RSN and WPA are good. Make sure it is not WEP.

If your network encryption is WEP, there is a way to change it.

  1. Open your browser and search your local IP address. This is usually or
  2. You will then be asked for the password and username or the equivalent. This should be different than your SSID and security key.
  3. Once you are on your routers page, navigate to the wireless security section. This is in a different location on every router. My firmware is DD-WRT and it is under wireless>wireless security.
  4. Change your encryption type to WPA2 and algorithm to AES.
  5. Apply changes and you are done.

2. Settings

The second possible problem will make the pages load very slow and sometimes not at all. This is caused by a setting on the Chromebook.

  1. Navigate to chrome://settings
  2. Scroll to the bottom of the page and click advanced settings.
  3. Go to the privacy section.
  4. Uncheck "Predict network actions to improve page load performance".
  5. The settings should auto-save, so you can close the window and you are done.

There are many problems that can cause poor connectivity. These are two of the most common. Hope this helped. If you are still having trouble, go here for some troubleshooting.

I hope this helps!

This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.


drin on September 12, 2017:

How can i fix my Chromebook this chromebook cant locate any wifi?? its been a month

agus on June 16, 2017:

Thanks! I was a min away from dumping my loved chromebook

Charles DeSilva on June 09, 2017:

I found that the internet speed on my daughterès Toshiba Chromebook 2 was less than 1Mbs and could not figure out why. after trying everything imaginable and struggling for 5 hours wiyh it I finally saw that bluetooth was turned on. I turned it off and internet speed went up to 26.6 Mbs Dl and 12.3 Mbs Ul.

So if none of the above fixes work you might want to try this out.

Joshua Glick on February 09, 2017:

I ran into this issue with a co-worker's Chromebook, but it only has problems with a single wifi connection (Public connection, due to being a public location and we can't up and change our security protocols like that) and it's isolated to only that device having problems on that connection alone. It's having DNS registration errors where flushing the DNS didn't help resolve it. Can you offer any advice regarding this matter?

Kelly Thorne on August 24, 2014:

The above given solutions don't really resolve the issue. It persists as ever... !

mstrpete on February 04, 2014:

UPDATE: restarting the machine seems to have cleared this up...for now. All other limitations remain and I will start searching for a replacement machine ASAP.

mstrpete on February 04, 2014:

And, having tried all that...with all other computers, both Windows and Mac, having no trouble connecting...what then? It's as much use to me as a kitchen tile right now.

Amy on November 23, 2013:

Thank you so much for posting this. I've been trying to troubleshoot for days! :)

Mike on November 20, 2013:

Having similar problem as Frits. Home wifi works fine with old laptop and smartphone but Chrome book refuses to see network. I can detect 6 other networks with my wifi app. Have used hard reset as well and still no connections. My router uses WPA2-PSK encryption.

shireen on August 19, 2013:

how to open password if v forgot the things

Pipou on August 11, 2013:

You saved my life ! the setting "Predict network actions to improve page load performance" caused my connection to stop and reload every minute. I use a WPA encryption (I've got another device that can't connect WPA2/AES) and now it works fine !!! Thx

Phillip Rearick (author) from Powell, Ohio on August 07, 2013:


This can be caused by many things. Does this happen on all networks, or only your home network? Does it only happen for that computer?

Frits on August 07, 2013:

I tried all the things above, and still mij chromebook XE500c21 won connect to wifi at starting-up from sleep-modus.

Most of the times restarting my wifi modem gets me online. But thatś not good enough. Any suggestions?

Chris on July 20, 2013:

Thanks so much. It was actually the second problem that was causing trouble for me, and with one setting change my chromebook is behaving perfectly online again!

Josexxto on June 14, 2013:

I agree with you but also I can say that you can get support or at least orientation from GoGo internet that gives away free internet passes for being used in a flight, so that means, they must know about this issue.

I have additional information if you need it or if you have comments or more questions