How to Fix Samsung Chromebook Wifi Connection Issues

Updated on January 4, 2017

Wifi Connection Issues

Samsung Chromebooks have had many issues with connecting to the internet. One of the most common symptoms is when you try to connect to a network but your pages load slowly or not at all. Two of the most common problems here are with the settings of the connection.

1. Encryption

The first problem is with the encryption type of the wireless security. This problem will completely prevent the webpages from loading.

The best setup for a Chromebook is a WPA2 encryption with an AES algorithm. TKIP seems to work for me. WPA sometimes work. WEP hardly ever works. I would recommend staying away from WEP and WPA if you can.

To check your encryption type quickly, open your browser and navigate to chrome://network

In the Wi-Fi Networks section, check your encryption type. RSN and WPA are good. Make sure it is not WEP.
In the Wi-Fi Networks section, check your encryption type. RSN and WPA are good. Make sure it is not WEP.

If your network encryption is WEP, there is a way to change it.

1. Open your browser and search your local IP address. This is usually 192.168.1.1 or 192.168.0.1.

2. You will then be asked for the password and username or the equivalent. This should be different than your SSID and security key.

3. Once you are on your routers page, navigate to the wireless security section. This is in a different location on every router. My firmware is DD-WRT and it is under wireless>wireless security.

4. Change your encryption type to WPA2 and algorithm to AES.

5. Apply changes and you are done.

2. Settings

The second possible problem will make the pages load very slow and sometimes not at all. This is caused by a setting on the Chromebook.

1. Navigate to chrome://settings

2. Scroll to the bottom of the page and click advanced settings.

3. Go to the privacy section.

4. Uncheck "Predict network actions to improve page load performance".

5. The settings should auto-save, so you can close the window and you are done.

There are many problems that can cause poor connectivity. These are two of the most common. Hope this helped. If you are still having trouble go to the internet connection troubleshooter:

http://support.google.com/chromeos/bin/static.py?hl=en&ts=1257251&page=ts.cs


I hope this helps!

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    • profile image

      drin 

      10 months ago

      How can i fix my Chromebook this chromebook cant locate any wifi?? its been a month

    • profile image

      agus 

      13 months ago

      Thanks! I was a min away from dumping my loved chromebook

    • profile image

      Charles DeSilva 

      13 months ago

      I found that the internet speed on my daughterès Toshiba Chromebook 2 was less than 1Mbs and could not figure out why. after trying everything imaginable and struggling for 5 hours wiyh it I finally saw that bluetooth was turned on. I turned it off and internet speed went up to 26.6 Mbs Dl and 12.3 Mbs Ul.

      So if none of the above fixes work you might want to try this out.

    • profile image

      Joshua Glick 

      17 months ago

      I ran into this issue with a co-worker's Chromebook, but it only has problems with a single wifi connection (Public connection, due to being a public location and we can't up and change our security protocols like that) and it's isolated to only that device having problems on that connection alone. It's having DNS registration errors where flushing the DNS didn't help resolve it. Can you offer any advice regarding this matter?

    • profile image

      Kelly Thorne 

      3 years ago

      The above given solutions don't really resolve the issue. It persists as ever... !

    • profile image

      mstrpete 

      4 years ago

      UPDATE: restarting the machine seems to have cleared this up...for now. All other limitations remain and I will start searching for a replacement machine ASAP.

    • profile image

      mstrpete 

      4 years ago

      And, having tried all that...with all other computers, both Windows and Mac, having no trouble connecting...what then? It's as much use to me as a kitchen tile right now.

    • profile image

      Amy 

      4 years ago

      Thank you so much for posting this. I've been trying to troubleshoot for days! :)

    • profile image

      Mike 

      4 years ago

      Having similar problem as Frits. Home wifi works fine with old laptop and smartphone but Chrome book refuses to see network. I can detect 6 other networks with my wifi app. Have used hard reset as well and still no connections. My router uses WPA2-PSK encryption.

    • profile image

      shireen 

      4 years ago

      how to open password if v forgot the things

    • profile image

      Pipou 

      4 years ago

      You saved my life ! the setting "Predict network actions to improve page load performance" caused my connection to stop and reload every minute. I use a WPA encryption (I've got another device that can't connect WPA2/AES) and now it works fine !!! Thx

    • Phillip Rearick profile imageAUTHOR

      Phillip Rearick 

      4 years ago from Powell, Ohio

      Frits,

      This can be caused by many things. Does this happen on all networks, or only your home network? Does it only happen for that computer?

    • profile image

      Frits 

      4 years ago

      I tried all the things above, and still mij chromebook XE500c21 won connect to wifi at starting-up from sleep-modus.

      Most of the times restarting my wifi modem gets me online. But thatÅ› not good enough. Any suggestions?

    • profile image

      Chris 

      4 years ago

      Thanks so much. It was actually the second problem that was causing trouble for me, and with one setting change my chromebook is behaving perfectly online again!

    • profile image

      Josexxto 

      5 years ago

      I agree with you but also I can say that you can get support or at least orientation from GoGo internet that gives away free internet passes for being used in a flight, so that means, they must know about this issue.

      I have additional information if you need it or if you have comments or more questions

      https://hubpages.com/technology/samsung-chromebook...

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