Troubleshooting JBL Charge 2 Problems

Updated on July 3, 2016
Max Dalton profile image

Max holds a B.S. in mass communications from SIU, an M.A. in communications from U of I, and is pursuing an MBA from Webster University.

Introduction

The JBL Charge 2 is a powerful wireless Bluetooth speaker that also features a built-in microphone that you can use to make and receive phone calls. The device is also splash-proof, but it's important to note that it is not waterproof. Common problems with the JBL Charge 2 include no audio coming from the device, Bluetooth issues, buttons on the device not working, and more.

JBL Charge 2
JBL Charge 2 | Source

No Audio from JBL Charge 2

  • First, make sure that the audio is turned up on the device connected to the JBL Charge 2. Additionally, make sure the device is actually playing audio and that either your playlist didn't stop, or the streaming music station you were listening to dropped off.
  • Second, check that the battery associated with both the JBL Charge 2 and the device your Bluetooth speaker are connected to aren't dead. Replace batteries or recharge devices as needed.
  • Finally, make sure you haven't wandered outside of the support Bluetooth range of either your JBL Charge 2 or the connected device. The JBL can maintain Bluetooth connectivity inside a range of roughly 33 ft.

Bluetooth Not Working

  • As previously mentioned, ensure that your wireless Bluetooth speaker is within 33 ft of the device you're connected to.
  • Ensure that there are no large obstacles between the JBL Charge 2 and the device its connected to, such as walls if your indoors, or trees and bushes if you're outdoors.
  • Turn off nearby devices that also send and receive wireless signals. These can include walkie-talkies, baby monitors, and cell phones.
  • Ensure that device you're attempting to connect to your JBL Charge 2 is connected to the JBL Charge 2's associated Bluetooth signal and not some other Bluetooth device, such as a headset or a vehicle.
  • Finally, try replacing the batteries in the JBL Charge 2 and then attempting to connect the two devices. It's possible that while the JBL Charge 2 will turn on, the battery may be so low that other devices can't connect.

2.8 out of 5 stars from 13 ratings of JBL Charge 2

JBL Charge Power Problems

If the JBL Charge 2 either won't turn on or unexpectedly turns itself off, there are a few different things that could be causing that.

  1. The easiest thing to do is check the battery. Try replacing the battery in the JBL Charge to and see if that brings it back to life.
  2. If you keep running into the problem even after you recharge the battery, one option is that the battery is defective. Consult your device's warranty for options.
  3. Finally, while the JBL Charge 2 is spash-proof, it's not waterproof, and some people get the two confused, which can wreak havoc with your wireless Bluetooth speaker. If you feel like you've taken the splash-proofing to the max, there's a good chance your device is actually suffering from water damage. If that's the problem, your options are fairly limited, but you should consult the warranty to see what's covered and explore options for resolution from there.

Buttons Not Working

  • The battery may be dead. Change the battery to see if that resolves the issue.
  • Similar to what was outlined in the JBL Charge Power Problems section, if you've exposed your wireless Bluetooth speaker to too much water, it could have a negative impact on your device. One of those potential negative impacts is that the buttons on the device stop working.

Built-in Speakerphone Not Working

The speakerphone that's built into the JBL Charge 2 is a really nice feature for receiving and making phone calls -- as long as you don't wander more than roughly 5 ft from the device. To resolve issues with the built-in speakerphone, make sure that you're close to the device. It also helps to make sure you're not on the outer fringe of the supported Bluetooth range. Ensuring the wireless Bluetooth speaker and the device it's connected to are as close as possible can do a world of good for the person you're speaking with.

Reset JBL Charge 2

If your JBL Charge 2 wireless Bluetooth speaker isn't responding, or is consistently running into problems, try performing a factory reset to restore the device to its default factory settings. You can do this by holding down both the "Volume Up" and "Phone" buttons at the same time for roughly five seconds while the device is powered on. Upon successfully restarting, the factory reset will be complete.

Questions & Answers

  • How can I delete the paired devices on my JBL Bluetooth speaker?

    A factory reset should unpair all of the devices that your JBL Bluetooth speaker is connected to. Those instructions are in the article.

  • Why does the Power light remain on the JBL speaker?

    It is a bit frustrating, and I'd like to see JBL add functionality to let the user dim it the power light. I'm fairly certain the light stays on to reassure the user that the device has power and is working.

  • If I have a factory reset JBL speaker, why doesn't it clear the pairing list?

    The factory reset does and should clear the paired devices. The only way you should see the device in a pairing list after that is if your JBL speaker is in Bluetooth Discovery mode.

Comments

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    • profile image

      Meer 

      4 months ago

      jdb clip2 microphone not working.. can someone help me out here

    • profile image

      Sainadh 

      5 months ago

      My JBL pulse 2 is not working suddenly I am not understand what happened to that.iam keeping to the charging but it’s not takening. So please tell me what would happen to that JBL pulse 2

    • profile image

      Jene 

      5 months ago

      JBL Charge 2 randomly stops playing when volume is turned up

    • profile image

      7 months ago

      Speaker lights are working but buttons won't work and there is no sound coming out

    • profile image

      OLD Fox 

      9 months ago

      Pls My GBL Speaker Broken i mean it is not charging not power How can i fixe it or who fixe it?

    • profile image

      Mika 

      9 months ago

      Hi our Charge 2+ JBL Bluetooth Speaker suddenly stopped working it disconnected and it also doesn't turn off. Please help. Thanks.

    • Max Dalton profile imageAUTHOR

      Max Dalton 

      9 months ago from Greater St. Louis, Missouri

      Awesome! Glad you got it working.

    • Max Dalton profile imageAUTHOR

      Max Dalton 

      9 months ago from Greater St. Louis, Missouri

      Is it a Bluetooth or wired connection?

    • Max Dalton profile imageAUTHOR

      Max Dalton 

      9 months ago from Greater St. Louis, Missouri

      Het spijt me. Wat is uw specifiek probleem?

    • profile image

      Bobby 

      9 months ago

      Thanks for sharing with us how to fix the bluetooth issue! I followed your advice "You can do this by holding down both the "Volume Up" and "Phone" buttons at the same time for roughly five seconds while the device is powered on." And then I heard the deep beep, and my iPhone is able to use bluetooth to connect to JBL Charge 2.

    • profile image

      Louw 

      9 months ago

      The JBL charge 2+ sound was working fine and then one day it started to distord. The version on it is 148

    • profile image

      Sanjh thanks 

      10 months ago

      Speaker is on but not responding and also not switching off ???

    • profile image

      Isaac 

      10 months ago

      Have been using it until 5mins ago I heard a deep sound from it and all of sudden the volume has gone down

    • profile image

      greg 

      11 months ago

      Resetting my JBL charge fixed my connection problems! Thanks so much, this article was brilliant!

    • profile image

      Ayman Soliman 

      12 months ago

      I fixed my Speaker

    • profile image

      Vince John Sevilla 

      13 months ago

      my jbl charge 2+ power light is turning on and the buttons are not working. I tried to charge it but still not working

    • profile image

      Dimitry 

      13 months ago

      My phone is saying that I can't connect to myJBL charge 2 speaker it is saying that can't communicate with jbl charge 2 is it something wrong with my phone or the speaker

    • profile image

      charge 2+ speaker 

      13 months ago

      i am to able switch off/switch off the speaker. please advice or help me

    • profile image

      jacques bankier 

      13 months ago

      My speaker sounds great with music, but very low volume with speakerphone.

    • profile image

      Stephanie 

      14 months ago

      My JBL power light is staying on I even charged it and nothing is happening just a solid light

    • profile image

      Tina hoffmann 

      14 months ago

      I also have run into a problem w/my JBL shutting off. It shuts of when if course it needs to be recharged.BUT, as it's charging I still can not listen to music. It automatically shuts off...even if it's plugged in & charging

    • profile image

      Michael 

      17 months ago

      Hello,my JBL isn't working well,it didn't want to turn on,I tried to charge it,but it still not working,do you know what happens with it ?

    • profile image

      Mercy 

      17 months ago

      migs21 I have the same issue..did you get a solution?

    • profile image

      Yaroslav 

      21 months ago

      Guys, is the sound comming from 2 sides or just 1 ?

    • profile image

      migs21 

      21 months ago

      my jbl chrge 2 plus if you fully charge it was working ok until it first run out of battery.when i charge it it flashes one blue lights indication that is it charging after an hour it still flashing and became direct to a full charge and when you use it to a song it will for about 5 minutes and it will turn off again when i try to turn on again it was out of battery again

    • profile image

      Ankur 

      21 months ago

      Max, Thanks .. I was having some trouble using Call feature.

      Although after as suggested, i reset the device and it is working good now.

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