Troubleshooting JBL Charge 2 Problems

Updated on July 3, 2016
Max Dalton profile image

Max holds a B.S. in Mass Communications from SIU and an M.A. in Communication from U of I and is pursuing an MBA from Webster University.


The JBL Charge 2 is a powerful wireless Bluetooth speaker that also features a built-in microphone that you can use to make and receive phone calls. The device is also splash-proof, but it's important to note that it is not waterproof. Common problems with the JBL Charge 2 include no audio coming from the device, Bluetooth issues, buttons on the device not working, and more.

JBL Charge 2
JBL Charge 2 | Source

No Audio from JBL Charge 2

  • First, make sure that the audio is turned up on the device connected to the JBL Charge 2. Additionally, make sure the device is actually playing audio and that either your playlist didn't stop, or the streaming music station you were listening to dropped off.
  • Second, check that the battery associated with both the JBL Charge 2 and the device your Bluetooth speaker are connected to aren't dead. Replace batteries or recharge devices as needed.
  • Finally, make sure you haven't wandered outside of the support Bluetooth range of either your JBL Charge 2 or the connected device. The JBL can maintain Bluetooth connectivity inside a range of roughly 33 ft.

Bluetooth Not Working

  • As previously mentioned, ensure that your wireless Bluetooth speaker is within 33 ft of the device you're connected to.
  • Ensure that there are no large obstacles between the JBL Charge 2 and the device its connected to, such as walls if your indoors, or trees and bushes if you're outdoors.
  • Turn off nearby devices that also send and receive wireless signals. These can include walkie-talkies, baby monitors, and cell phones.
  • Ensure that device you're attempting to connect to your JBL Charge 2 is connected to the JBL Charge 2's associated Bluetooth signal and not some other Bluetooth device, such as a headset or a vehicle.
  • Finally, try replacing the batteries in the JBL Charge 2 and then attempting to connect the two devices. It's possible that while the JBL Charge 2 will turn on, the battery may be so low that other devices can't connect.

3 out of 5 stars from 9 ratings of JBL Charge 2

JBL Charge Power Problems

If the JBL Charge 2 either won't turn on or unexpectedly turns itself off, there are a few different things that could be causing that.

  1. The easiest thing to do is check the battery. Try replacing the battery in the JBL Charge to and see if that brings it back to life.
  2. If you keep running into the problem even after you recharge the battery, one option is that the battery is defective. Consult your device's warranty for options.
  3. Finally, while the JBL Charge 2 is spash-proof, it's not waterproof, and some people get the two confused, which can wreak havoc with your wireless Bluetooth speaker. If you feel like you've taken the splash-proofing to the max, there's a good chance your device is actually suffering from water damage. If that's the problem, your options are fairly limited, but you should consult the warranty to see what's covered and explore options for resolution from there.

Buttons Not Working

  • The battery may be dead. Change the battery to see if that resolves the issue.
  • Similar to what was outlined in the JBL Charge Power Problems section, if you've exposed your wireless Bluetooth speaker to too much water, it could have a negative impact on your device. One of those potential negative impacts is that the buttons on the device stop working.

Built-in Speakerphone Not Working

The speakerphone that's built into the JBL Charge 2 is a really nice feature for receiving and making phone calls -- as long as you don't wander more than roughly 5 ft from the device. To resolve issues with the built-in speakerphone, make sure that you're close to the device. It also helps to make sure you're not on the outer fringe of the supported Bluetooth range. Ensuring the wireless Bluetooth speaker and the device it's connected to are as close as possible can do a world of good for the person you're speaking with.

Reset JBL Charge 2

If your JBL Charge 2 wireless Bluetooth speaker isn't responding, or is consistently running into problems, try performing a factory reset to restore the device to its default factory settings. You can do this by holding down both the "Volume Up" and "Phone" buttons at the same time for roughly five seconds while the device is powered on. Upon successfully restarting, the factory reset will be complete.


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    • profile image

      Isaac 3 weeks ago

      Have been using it until 5mins ago I heard a deep sound from it and all of sudden the volume has gone down

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      greg 6 weeks ago

      Resetting my JBL charge fixed my connection problems! Thanks so much, this article was brilliant!

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      Ayman Soliman 2 months ago

      I fixed my Speaker

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      Vince John Sevilla 3 months ago

      my jbl charge 2+ power light is turning on and the buttons are not working. I tried to charge it but still not working

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      Dimitry 3 months ago

      My phone is saying that I can't connect to myJBL charge 2 speaker it is saying that can't communicate with jbl charge 2 is it something wrong with my phone or the speaker

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      charge 2+ speaker 3 months ago

      i am to able switch off/switch off the speaker. please advice or help me

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      jacques bankier 3 months ago

      My speaker sounds great with music, but very low volume with speakerphone.

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      Stephanie 4 months ago

      My JBL power light is staying on I even charged it and nothing is happening just a solid light

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      Tina hoffmann 4 months ago

      I also have run into a problem w/my JBL shutting off. It shuts of when if course it needs to be recharged.BUT, as it's charging I still can not listen to music. It automatically shuts off...even if it's plugged in & charging

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      Michael 7 months ago

      Hello,my JBL isn't working well,it didn't want to turn on,I tried to charge it,but it still not working,do you know what happens with it ?

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      Mercy 7 months ago

      migs21 I have the same issue..did you get a solution?

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      Yaroslav 11 months ago

      Guys, is the sound comming from 2 sides or just 1 ?

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      migs21 11 months ago

      my jbl chrge 2 plus if you fully charge it was working ok until it first run out of battery.when i charge it it flashes one blue lights indication that is it charging after an hour it still flashing and became direct to a full charge and when you use it to a song it will for about 5 minutes and it will turn off again when i try to turn on again it was out of battery again

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      Ankur 11 months ago

      Max, Thanks .. I was having some trouble using Call feature.

      Although after as suggested, i reset the device and it is working good now.