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Amazon Echo Show Review: Should You Buy an Alexa Touchscreen?

Updated on October 8, 2017
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Krzysztof is a lifelong future tech junkie investigating the latest stories from companies like Apple, Samsung, Google, and Amazon.

What's the Amazon Echo Show?

Amazon's touchscreen Echo is here and it's called the Echo Show.

This Echo hybrid gives Alexa a brand new set of capabilities and upgrades that'll transform the breakout gadget launched over two years ago.

But should you buy the next Echo product and are these 10 new features worth the $229.99 price tag.

10. Video Calling

The biggest selling point of the Echo Show is its ability to make video calls similar to Skype.

You can call any Echo Show device and video chat with them, which is a great way to interact with friends and family members.

Additionally there's a feature called "drop-in" where you can drop in on someone to see how they're doing. I've found that it's an excellent way to check on young children or the elderly who need help/care the most.

But if privacy is an issue, you can disable that feature or put it on do-not-disturb mode.

Video calling may be overplayed but the Echo Show has figured out a way to reinvigorate landline phones with a revamped version of a dying communication platform.

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9. The Seven Inch Touchscreen

How does adding a touchscreen to the Echo make it a better voice assistant?

Because the Echo Show can now show you things that the Echo couldn't including detailed weather/traffic reports and redesigned Alexa skills that will require visuals.

You can also see things like song lyrics and recipes that make the Echo Show an ideal product for your kitchen, which is where I plan on keeping mine.

The Echo Show's 7" durable touchscreen perfectly blend a tablet, a Bluetooth speaker, and Alexa into a much more useful product than we could've imagined two years ago.

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8. Better Internet Connectivity

The original Amazon Echo had a lot of connection problems even when paired with the best routers and extenders on the market.

The setup was also tedious and should have been made simpler. In order for the Echo to evolve, it needs to rely less on the Alexa app and more on its voice interface.

Echo Show has little to no connectivity problems and quickly connects to your home network.

I've had no issues with songs cutting out or have Alexa drop my network connection.

There's also less reliance on the app after the initial home network setup, which helps streamline the experience without creating headaches.

7. Better Smart Home Integration

Smart home devices are presently going through an awkward stage where people are curious about them but not a lot of consumers are buying them.

The Amazon Echo made it less problematic by helping to make sense of smart home products, but that didn't come without complications.

Alexa's connection issues carried over to smart hubs and devices, which frequently lost communication with the smart home speaker.

The Echo Show's improved connectivity makes me a firm believer in widespread smart home integration, and it'll certainly boost interest in the internet of things in the years ahead.

Nobody wants to spend hours fiddling with these expensive gadgets, and now the experience has become seamless for smart product consumers like myself.

6. Better Audio Quality

The Amazon Echo is classified as a smart speaker, but many Echo users prefer having other speakers.

Why is that?

Because the sound quality of the Echo is mediocre compared to proven brands like Bose or Sonos. This may not matter to most consumers, but audiophiles would be overjoyed if the Echo could improve its speaker quality.

The Echo Show has 8 microphones and upgraded dual Dolby speakers to produce richer, balanced sounds.

When using the product, I noticed Alexa responds better in noisy environments and I didn't have to shout the wake word for her to listen.

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5. Functional Design

Technology works best when it's able to blend into your environment, and a simple design allows customers to focus on the functionality rather than aesthetics.

The Echo Show's design is quite blocky and thicker than the cylindrical Echo, but I think that was Amazon's intention. I've read complaints that it looks dated but honestly it blends in quite seamlessly in the home, which is what technology is supposed to do to be effective.

The Amazon Echo and Google Home are fine for what they are but they're definitely hard to ignore, and smart assistants need to focus more on helping rather than trying to impress you.

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4. Fixes Syncing Problems

Echo Show had zero syncing problems between the smart speaker and router.

Many of today's routers are not familiar with smart devices like the Echo, but luckily Amazon has helped bring them together.

I'm interested to see how the router's firmware updates may interfere with the Echo Show, but so far there haven't been any major issues with other Alexa products.

If there are problems, then future routers can be programmed to better handle smart products, and we already have great routers/Wifi systems like Google and the eero Home Wifi system that are designed to handle smart devices.

3. Alexa Skills Integration

The touchscreen will allow for a whole new integration with Amazon Alexa's skills.

Some Alexa skills that already utilize the touchscreen include:

  • CNN
  • AllRecipes
  • Capital One
  • Uber
  • Fandango
  • Starbucks

Expect to see many more skills use that 7" touchscreen to their advantage. I'm particularly excited to see how story-based skills like "The Wayne Investigation" could apply those new hardware features.

There are so many possibilities now that Alexa has a face, and I can't wait for the perfect voice-visual medium to emerge.

2. Watch Amazon Video

Alexa wanted to challenge Google Home's ability to cast videos using the Echo Show's signature touchscreen.

And now it has!

I can finally tell Alexa to pull up a YouTube video or photos and have her show me what I ask for even though it's limited. You can select a video based using a number option (1-3) and you only get a single image at a time, but again, it's early.

It shouldn't be hard to build on this premise and battle Google Home.

The Echo Show is already a far better entertainer than the first generation Amazon Echo, and I didn't mind watching videos on a 7" touchscreen since many of us use our even smaller phones to watch content anyway.

For streaming Amazon Video however, I'm hoping we eventually see a product that'll let you cast onto your big screen TV using the Echo Show similar to Google's Chromecast.

Amazon already has the Fire Stick, which could be updated to allow for casting from your smart speakers, and their Amazon Fire TV has Alexa/streaming options baked in for handsfree TV voice control.

Yes it may be copying Google but that's one product Google Home has in its arsenal that gives it an edge in the entertainment space, but Amazon isn't too far behind.

1. WiFi Security Camera

The Echo Show can not only voice call people, but it acts as your personal security assistant.

Due to its Wi-Fi capabilities, the Echo can toggle other Wi-Fi cameras onto its network so that you can always see what's going on in your home.

I don't have a huge collection of security gadgets but this is a major selling point for those with say Nest cams. You can use the Alexa app to access your devices when away and always know what's going on in your home.

Security cameras have been one of the most successful smart home gadgets, and now the Echo Show could provide additional security without the need to purchase separate equipment.

Should You Buy an Echo Show?

If you were sold on video calling and a visual medium to express your spoken commands, then the Echo Show is a must buy.

But if you don't want to spend a lot of money, are worried about privacy, and you're happy with other voice assistants or smart speakers like the Echo Dot then this probably isn't for you.

The Echo Show does lack polish, it can feel incomplete, and it needs more visual skill/smart home integration to truly stand out, but like with the Amazon Echo, it's the possibilities that are intriguing.

As it stands now, I'd give it a 3.5 out of 5 stars, which is a great score for a brand new device.

I want to see what Amazon does next with this product and see how it evolves over the next year or so.

Regardless of how consumers may feel about these smart speakers, this is an exciting time for consumer tech and with growing competition from Google and Apple, we're only going to see continuous and prosperous growth.

Echo Show Rating

3 stars for Echo Show

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