Ooma vs. Vonage—Which is Best?

Updated on December 28, 2016
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Compare Ooma to Vonage Before You Buy!

I hate that stupid Vonage commercial. If you are ready to save on your phone bill, you might be wondering if there is something better than Vonage.

Great question. Vonage is probably one of the best-known cloud-based phone service companies out there, thanks to their commercials. If you are ready to save on your phone bill, you might be wondering if there is a better VolP deal out there than Vonage. You have several choices, such as Magic Jack Plus, Netduo, Obihai, and Ooma. Of all of these, Ooma offers the least geeky, easiest to install phone service with the best sound quality.

Since Ooma and Vonage are the most similar to each other, let's dive into a comparison of the two services and how they can both save you money.

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Ooma vs. Vonage: Call Quality

Ooma has recently released a new HD phone that provides high-def quality when speaking with another Ooma user. But overall, both Ooma and Vonage get good reviews for sound quality. So, based on customer reviews, Ooma and Vonage are the same.

Ooma vs. Vonage: Initial Cost

You can typically find Ooma Telo for around $110-$130 on Amazon. The Vonage box is free; however, they do lock you into a one year contract. If you check on Amazon, sometimes you can get the box for about $20, and skip some of the contract.

So you'll probably end up paying more for Ooma up front.

Ooma vs. Vonage: Monthly Costs

Here is where Ooma starts to really pull ahead.

Vonage runs a standard introductory promotion these days of $9.99 per month, switching to around $28 (plans go as high as $55) per month after the introductory period (typically six months). So for your first year you would pay about $240 for your service, plus fees and taxes.

The Ooma gives you more options. If you are okay with getting phone calls with basic caller ID and voicemail, then you can get their service for free, with as little as $4 per month in taxes and regulatory fees. If you want Ooma's upgraded services such as three-way calling and second-line, then they charge $10 per month for that.

Ooma vs. Vonage: International Calling

Both of these phones offer free nationwide calling in the US. Additionally, one of the biggest attractions of Internet phones is the incredible low rate available for international calling.

Vonage includes free calling for up to 60 countries, depending on which monthly plan you go with.

Ooma requires that you pay an extra $10 per month for 1,000 minutes of international talk time with their list of 60 countries. So, as long as your country of interest is on the list, you could pay for Ooma's premier service and their Internet calling and still pay less monthly than Vonage.

Ooma vs. Vonage: For Multiple Phones

Vonage doesn't really support a second phone (same line). However, if you buy a cordless phone with a second base, that will work just fine. Just plug the main base into the Vonage box. They also sell wireless phone adapters that you could use.

The Ooma Telo model actually allows you to provide a dial-tone to your entire house, provided that you don't have a landline. You just run a line from the Telo to any phone jack and it activates all of the other phone jacks in the house. Plus, with Ooma's second-line feature (Premier plan), you can call out, even if someone is already talking.

What About Caller ID, Voicemail, Three-Way Dialing, and 911 Service?

Vonage, of course, provides all of these services with their monthly fee.

Ooma provides basic caller ID, voicemail, and 911 services with their "free" plan. If you go to the Premier plan ($10/month) you get all of the above features, plus some.

Ooma vs. Vonage: Device Warranty

Both companies provide a one year warranty on their device.

Ooma vs. Vonage: Which Is Better?

Bottom line? I hate contracts. Vonage is hard to terminate—you have to call in and spend quite a bit of time answering many questions. Plus, cancellation under contract requires a termination fee. Even when you sign up with no contract, Vonage really puts you through the wringer on the cancellation process, asking all sorts of unrelated questions and often taking over half an hour on the phone in order to complete the cancellation.

Ooma, on the other hand, gives me the freedom of no contracts and lower monthly bills. For a long-term, money-saving solution, Ooma is the clear winner.

In fact, if you are insistent on trying Vonage, I might encourage you to check with your Internet provider. They often provide a similar broadband phone service for about $20 a month.

 
Vonage
Ooma
Sound Quality
good reviews
good reviews
Initial Cost
$20-$130
free
Monthly Costs
free (apx. $4 in taxes and fees)
$240 + taxes and fees
International Calling
$10 per month; 1000 minutes to 60 countries
free
Multiple Phone Lines?
supports
does not support
Caller ID, Voicemail, 3 Way Dialing, 911 Service
yes
yes
Warranty
yes
yes
Contract?
yes: one year
no
So in the end, Ooma is the better deal.

Note: How to Improve Your Phone's Sound Quality

As with all VoIP, troubles with sound quality are more likely to be related to the upload speed of your Internet connection. Both services recommend changing the QoS (Quality of Service) settings on your modem to prioritize the traffic from your Internet phone. This can help keep your phone conversations from being trumped by the duckface photos your daughter is trying to upload from her bedroom.

Any Ooma vs. Vonage: Questions I missed? Ask Me Here! I'll Research Them!

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    • profile image

      Lynn 6 weeks ago

      Your OOMA and Vonage columns in the table are transposed

    • profile image

      anonymous 7 months ago

      Add Your Comment..

      Thanks for your info. I have Vonage . they cheated me in the beginning signing me for 9.99 / mo for 1 year ( I got in writing from them ) but then, after 6 mo., started billing me for 17.99 + tax (around $10 ) /mo. (All the people who signed the contract were no more there ! ) My credit card ( Capital one ) fought for me and got the deal I was promised.

      After an year, they increased to 17.99 + tax ( around $10 ) /mo

      now they increased to around 24 99 + tax ( around $14 )/mo.

      So, I want to change my plan for which they asked me to pay $9.99 !

      I had heard about Ooma , so I decided to go for it. Your article added more confidence to my decision. So, thanks a lot for a great article. ( except that you messed up in your chart )

      ( I am now worried about how much trouble they will create to cancel ! - even though they had told me " there is no contract and I can stop at any time " )

      anonymous

    • profile image

      Tom 9 months ago

      Your table is mixed up. Look at the monthly costs.

    • profile image

      Carole 9 months ago

      You have messages from two years ago advising that your chart at the end has the features for OOMA and Vonnage in the wrong/reverse columns. This is very misleading, and obviously contrary to all the info you provided. You should correct this.

      Otherwise, you gave very helpful information and guidance.

    • profile image

      Candace 11 months ago

      You swapped Ooma and Vonage in your chart at the end - very misleading.

    • profile image

      Sholokov 11 months ago

      Table shows Ooma and Vonage columns reversed.

    • profile image

      J L 13 months ago

      Monthly Costs in your comparison chart needs to be correct. you have opposite info.

    • profile image

      Richard 2 years ago

      I am confused by the comparison chart above. I think you have Vonage and Ooma heading the wrong columns. You have under Vonage that it cost $20-$130 and that Ooma is free. Isn't just the opposite?

    • profile image

      NG 2 years ago

      I think you meant to put $130 for initial cost in the table for Ooma

    • profile image

      Anon 2 years ago

      Agreed.. Your table is hosed.

    • profile image

      David Ronk 2 years ago

      It looks like you may have transposed some information on your Vonage vs Ooma side by side.

    • profile image

      na 2 years ago

      Looks like you've accidentally swapped Ooma and Vonage in your chart at the end.

    • DobbyMiller profile image

      DobbyMiller 4 years ago

      Very good Lens! Never heard of the Ooma product. Should be able to use it with Satellite broadband. Very interesting,

    • DeborahDian profile image

      Deborah Carr 4 years ago from Orange County, California

      We are still using AT&T, but we are considering using one of these alternate services, instead. Thanks for the helpful information.

    • profile image

      anonymous 4 years ago

      I do the same thing with Ooma, you're just looping your phone wiring. I have all 5 phones in my home using Ooma.

    • profile image

      anonymous 5 years ago

      Vonage also allows you allows you to provide a dial-tone to your entire house. Currently I am doing that using Vonage adapter. Again you have to disconnect the telco line coming in the house.

      Thanks for the article as I am planning to move to Ooma as basic plan plus 9.99 international should cover my all international needs and saving would be huge over Vonage.

    • profile image

      SteveKaye 5 years ago

      Thank you for publishing this article. I was looking for more info on ooma.