An Honest Review of Spectrum's TV Streaming Service
I don't know about you, but if a random, unknown number pops up on my phone, I dance and sing along to my ringtone while I wait for the call to be transferred to voicemail. I am filled with a sense of pride at not being taken for a fool by scam artists. However, over the summer, I received a surprise call from my son's teacher. The next day, seeing a similar number pop up, I answered, thinking that it was the school again, following up on a few questions I had. Well, I was wrong. Turns out it was Spectrum calling.
The lady was a little pushy, trying to sell me on the idea of a seven-day free trial of Spectrum's new streaming TV app. I am vehemently against the high cost of cable TV. Why would I pay to watch shows that I can view for free, utilizing the internet that I already pay too much for?
But this lady was persistent. She explained that the company was reaching out to its current customers, wanting them to give this new service a try. They would give me seven days to try it out, completely free. First, I would need to download their free app. I would get all my local channels and ten extra channels of my choosing, of which I could easily swap out via the app. The app could be downloaded to unlimited devices, meaning I could be watching a show, my husband could be watching a different show, and my son could watch his cartoons all at the same time. I had seven days to try it out. If I decided to keep the service, it would only be $24.99 a month, but if I decided it wasn't for me, I could cancel through the app, online, or by calling in to customer service. They would even throw in a $10 credit toward my bill just for trying it out, whether I decided to keep the service or not.
After listening to her spiel and confirming the many ways to cancel the service, I thought, why not? I figured my family and I would test it out for seven days and then I'd cancel. I agreed to try it out, fully believing that I'd be canceling in a week. $10 off my internet bill was pretty enticing and truth be told, I was excited to watch a little TV. After haphazardly selecting my ten channels over the phone, with the confirmation that I could easily swap them out on my own via the app, I hung up and anxiously awaited for my husband to get home so that we could watch some TV.
We immediately downloaded the app to our devices, but were disappointed to find out that we couldn't download it to our Vizio smart TV. That was a minor annoyance, as we were able to utilize SmartView, putting whatever show we were watching on our phones directly to the TV.
Then, my husband and I browsed through the app to try to figure out how to swap out our ten choice channels. Not seeing an option for that within the app, I gave customer service a call. I spoke with a representative in tech support and found out the real details of this service.
Included in the plan:
- Local TV channels, including The CW
- Spectrum News channel
- CSPAN, CSPAN 2, CSPAN 3
- QVC, HSN, Shop HQ, JTV, Gem Shopping Network
- A variety of music channels
- A choice of ten cable network channels
- Choice channels can only be changed one time by calling in to customer service.
- In order to cancel, customer service must be called.
- The streaming service is $24.99 per month.
- No bulky cable box and wires.
- No contract. You can cancel at any time.
You can imagine my irritation at hearing what I had been initially sold on was incorrect. However, the tech support guy was apologetic and very nice. He went over all the actual details of the service with me as well as giving me a breakdown of all the choice channels. He allowed me to change the channels over the phone and did not count it toward my one time change. He also said that he would have a conversation with the marketing team to ensure they were giving out the correct information when trying to sell their new service. All in all, it was a pleasant interaction and I was appreciative of getting all the correct facts concerning the Spectrum streaming service.
Pros and Cons
I selected ten channels that I knew my family would watch, a combination of educational and entertainment. My husband and I love the History channel, NatGeo, and Discovery; my son enjoys Cartoon Network and Nickelodeon; and I'm excited about having FX to watch American Horror Story. It is nice to have more options on days when we have time to watch TV. While DVR isn't included in the app, the on demand gives the freedom to watch favorite shows when time allows. It's also possible to watch on a computer without the app, using Spectrum's website. There is even a feature to add favorite shows to a watch list.
My family ended up enjoying the convenience of more TV options and we decided to keep the service. However, what they don't tell you is there are extra fees associated with streaming TV. On my first bill with the new service, I noticed the following extra charges:
- Broadcast TV Surcharge - $5. This is a fee reflecting charges assessed to Spectrum by the owners of local broadcast and local "network-affiliated" TV stations.
- FCC Regulatory Fee - $0.06
- Franchise Fee -This fee has changed each month. On the first bill, it was $0.76. On the next bill, it was $1.06.
With the technological advances of this day and age, you would think buffering would be a distant memory. Unfortunately, even with the fastest internet speed in our area, 400+mbps, buffering still happens with this streaming service. It's a minor annoyance, usually earning an eye roll and a huff from me, but it doesn't last long, less than a minute. While on demand is convenient, it's important to note that not all seasons and episodes of shows are available with this service.
Is It Worth It?
Honestly, the answer to this question is subjective. With the rise of streaming options from Netflix, Hulu, Amazon, HBO, and YouTube, as well as other networks jumping on the bandwagon, money is being thrown in all directions. So many people are getting rid of cable in favor of these other options, but how many services are you paying for? It's easy to latch on to all the choices and find yourself paying the same amount or more than you would for traditional cable.
For us, this service is great. As far as TV options go, we have our digital antennae for local channels, Netflix, and now Spectrum streaming. But before you commit to $24.99 a month, you should consider what you are already paying for and if you are actually going to watch the channels.
Questions & Answers
© 2019 Alyssa