If you process company mail or just mail a heck of a lot of mail at home, you may eventually get a PSD-Locked message on your mailer meter postage machine.
I must start by saying that always run postage machine issues by the company that handles the service contract or agreement. I'm not a postage meter machine service company. I only know this because I used to have one, and this is what they would have me do.
I also have to confess that my fix for the PSD-Locked message might not be the exact instructions for you. It depends on the specific equipment you are using. That said, read my solution to PSD Locked anyway. It should be close enough to get you up and running.
Why You Get a PSD Locked Message
The PSD Locked message typically happens when you have not downloaded postage for a certain period of time. Once this time has lapsed, your mailer machine and the postal server have to get comfortably acquainted again. This is called a postal audit. It is a routine procedure where your postage mailer machine and postal server verify each other.
Press the "Coins" button. This is the button with the picture of the coins near it. Maybe it will have another currency designation (such as a dollar) in the future, but on mine, it is coins.
Then select the "Postal Audit" option. For my equipment, it is option # 3.
Postal Machine Service Poll
The mailer will then connect to the post office server and verify itself. You won't have to do anything during this time.
Once the verification is complete, you should be able to download your postage.
I have asked professional postage machine service people what to do if this does not work. They said, if this doesn't correct the PSD Locked, then you likely have a line connection issue that needs to be corrected by your phone company or internal IT team.
I hope that helps to fix your PSD-Locked message on your mailer meter postage machine.
This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.
James Roy on October 09, 2018:
What is fantastic post. This is so chock full of information i can't wait to dig deep and start the resources you have given me. Thanks a lot for sharing such a awesome post.
Victoria on August 13, 2018:
I can not get this machine to post, first it says Envelope to long, then 90 day security time out, now it says test failed what should i do now?
Kaz on August 13, 2018:
Thanks that was really helpful:)
Colleen on July 09, 2018:
Thanks - worked perfectly!!
Mary Kelly on April 22, 2018:
When I pressed the coins button I could not get the message "postal Audit" still displaying PSD - Locked
Melissa on September 14, 2017:
Thank you!! Super helpful!
Kathy on August 24, 2017:
Awesome! Worked perfectly, and quickly. Mine read Postal Inspection rather than Postal Audit, but, same thing. Thank you!
Angie on August 08, 2017:
Worked a treat! Thank you!
joanne1035 on July 03, 2017:
Thank you so much!!! It worked and so happy I did not have to call Neopost.
Samantha on March 14, 2017:
THANK YOU!!!! No one in the office knew what to do. Worked like a champ!
Stephanie on March 07, 2017:
Thank you so much for posting this! It worked like a charm.
Melody on March 01, 2017:
margaret on February 10, 2017:
Yep. That did it. Thanks--You helped me avoid a 30 minute phone call to Neopost.
A Non-profit on October 28, 2016:
Thanks this was very helpful!
Tom on March 29, 2016:
This worked, thanks a bunch.
Linda on March 07, 2016:
Thank You!!!!! I tried getting in touch with Neopost with no replies but your solution worked perfectly. Tax Receipts can now be mailed!!!
Jan on December 16, 2015:
This worked like a champ - thank you!
Kaya on April 13, 2015:
This worked! I was dreading calling my postal machine company. Thanks! :)