Using Instagram's Quick Replies Feature

Updated on November 21, 2018
No 9 to 5 Girl profile image

Hi, I am a graphic designer, business owner, and social media expert. I hope that my experience will be a benefit to you.

The Instagram Quick Replies Feature

The Quick Replies feature is on all Instagram business accounts. Quick replies are previously formatted responses you set up and then insert into a direct message to avoid having to type the same response repeatedly to different followers. It is not an auto responder. You will still need to reply to your messages personally. It will however, cut down on the amount of time you spend replying to direct messages.

Reduce the Amount of Time Your Company Spends Replying to Direct Messages

You will still need to reply to your messages personally. It will however, cut down on the amount of time you spend replying to direct messages.

Who Needs Quick Replies?

Are there are specific questions you’re repeatedly asked via Instagram direct messages? Are you running a Q&A Promotion? You might want to set up the Quick Replies Feature if:

  • If you have an FAQ on your website, Chances are you need quick replies set up on Instagram. It is a quick fix for commonly asked questions like: What hours are you open, do you hire freelancers, how much do you charge for XYZ, does ___ come in ___ color?
  • If you are running a question and answer promotion on your highlights page or with your Instagram Story if you have asked your followers to direct message your questions, it’s nice to be able to reply with a “Thanks for participating in our Q&A,” with the simple three letter shortcut.
  • If you are running an ad campaign, make a list of questions you believe your ad might generate.
  • If your business has multiple partners, it’s a good practice to sit down and have a consensus as to how certain questions will be answered.
  • If you have multiple people logging into your Instagram account, such as a virtual assistant or business partner, it makes it easier to maintain consistency in your communication style.

Now Is The Time to Start Using This Feature

Go through your direct messages and make a list of your most commonly asked questions. Make use of this feature to save your business time and money, by cutting your reply time in half.

How to Set Up the Quick Reply Feature

  • To create a quick reply. Go to your Profile Page. Click on Menu Icon in the top right corner, to bring up the message screen.
  • Pick the Gear Icon at the bottom of the menu screen. A list will pop up.
  • Select Quick Replies from the list. This will bring up the options.
  • Click the plus sign to set up your first reply.
  • Create a shortcut. For example: I want to create a “thank you for following us” reply. My shortcut is “Thx.” It’s logical and easy to remember. I might also want a shortcut such as: “Thanks for participating in our Q&A.” My shortcut might be “Thxqa.”
  • After you set up your first quick reply, you’ll see a list of the replies you’ve saved.
  • To add a new one, tap the plus sign on the pop-up screen and repeat the sequence. You can create as many as you need.
  • You can always add more quick replies to your list as you need them.

How to Edit or Delete a Quick Reply

To edit or delete a reply that you've set up. Go to your page, click in the top right corner, a menu will slide in. Click the gear at the bottom of that menu. A list will come up. Choose “quick replies” from that list. Then in your list of replies, tap on the one that you want to edit or delete. From here, you can edit the text, change the shortcut, or to delete your quick reply.

Quick Reply is a useful, time-saving feature. It also helps your business create a sense of consistency. Which greatly improves customer relations. I highly recommend that you give it a try. Please leave a comment below to let me know how you like this feature.


    0 of 8192 characters used
    Post Comment

    No comments yet.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
    ClickscoThis is a data management platform studying reader behavior (Privacy Policy)