I read numerous reviews of Tmart before I decided to buy from them, and here I share my own review to help other savvy shoppers.
Is Tmart Legit? My Review
Tmart is an online electronics store based in China. If you've come across it online, you may be curious—is it legit? My name is Rick, and I wanted to share my experiences with Tmart because when I first saw its website, I had the exact same question.
I was looking for some parts to repair my Apple iPhone after I'd dropped it and smashed the screen (again!). I had bought one before from eBay, but it wasn't cheap, so I thought I'd shop around a bit more this time. After some Googling, I came across the Tmart site.
At first, I was a bit dubious about it, because the online electronics store is based in China—not exactly convenient for shipping. From my experience on eBay, the postage on purchases from other countries is usually enormous—or you are left with a customs excise bill to pay on the postage when the sender had not paid enough. But I was surprised to see the postage was correct and that some items even ship for free.
Tmart.com Online Store vs. eBay.com
When I first arrived on the site, the layout reminded me very much of the eBay or Amazon format (of course, both sites are huge, so why not copy their successes?). You can navigate through the various categories, which include electronics, cellphones, health and beauty products, and many more besides. There is also a clearance section with items up to 80 percent off—though needless to say, the iPhone replacement screen was not in this section!
I found the screen I was seeking for around £10 (roughly $15 US) with free postage. I also found a replacement battery for the phone, which I had been searching for on eBay at the time. On eBay, I could not find a replacement battery for less that £12 plus postage (about £3 if I remember right). I was astonished to see the exact same battery on Tmart for £3.06 with free postage! No brainer there!
So I purchased the two items and paid with PayPal. My items arrived 10 days later, well-wrapped and as described. Now my phone is fixed once again—until I drop it yet another time.
The Points System
In addition to Tmart's cheap prices, whenever you purchase anything from their website, you earn points. These can be redeemed against items you purchase in the future, making them even cheaper! Why can't eBay offer this? (Greed.)
Common Complaints About Tmart
Before making my purchase, I did my due diligence. I Googled Tmart and read through many reviews. The two most common complaints were customer service and quality.
For customer service, there is no support number. The only two ways to get in touch are by email and through their live support feature. Most reviews said that they received a prompt reply to emails, but the English is sometimes hard to understand and the responses were sometimes unhelpful.
In terms of quality, a few users did not receive what they expected. Some products were made of a cheaper plastic than purchasers had been led to believe, and some electronics malfunctioned with time. That was not my experience. However, if it is yours, document the problem (with photographs and messages sent through a PayPal dispute). PayPal's Purchase Protection will cover you if the item does not match its description.
How to Contact Tmart Through PayPal and File a Dispute, if Necessary
- Log into the PayPal site.
- Click "Payments Sent" to find your transaction with Tmart that's in question.
- Next to this transaction, click "Details."
- In the "Business Contact Information," you will see Tmart's email. You can use this to communicate with customer service.
How to File a Dispute
To file a dispute, you can either:
- Follow the four steps above. Click "File a Dispute" at the bottom of the seller information page.
- See PayPal's overview of the process. Click on the first step listed ("Open Dispute") and log in to PayPal to fill in the information pertaining to your dispute.
On the whole, Tmart is not a bad site. Reseller Ratings give the company an overall rating of 7.6, and on each of these sites, you can see the company trying to handle each concern. However, the negatives (below, in the "Cons" section), are not to be ignored. First, here are some positive comments posted on review sites around the web:
- Liu Wang Geng on Yahoo! Answers: "At first I wasn't sure about ordering online from a company from out of state, but they have the best prices and they don't charge shipping for most orders so I thought I would give them a try. My first order was shipped from their warehouse in the United States and it came in 2 days I was surprised when it came in the mail. The other products came within 7-10 days which is normal for a out of state company. I would like to keep this website my own little secret and not tell anyone but I have to share this with everyone I know.... Keep up the good work...Tmart"
- Straydogger9 on Reseller Ratings: "Bought my first item, a NUX OD-3 Overdrive guitar pedal, from Tmart and wasn't sure what to expect. Shipped from US warehouse and arrived in 5 days. A little slow but no problems. Works as it should with no problems. $16 including shipping. $40 anywhere else! I will buy from them again for sure."
- Gabor P. on Jabber: "I have signed up on Tmart for a year and I have ordered from Tmart up to now more than 10 times, more than 30 items. Finally I can say that I am satisfied with the quality of the items and with the support service also. They are very helpful, fast, and friendly. Therefore I recommend them."
Again, the negative reviews focused on customer service and quality. Here are a few examples of what people had to say that highlight both problems:
- Lyss on Yahoo! Answers: "Well, I have ordered many things from TMart. All of which were small items. I ordered some tattoo supplies for about 30.00, then some phone cases for about 20.00. I ordered about 5 different orders over a 3 month span. 2 orders out of those we're "lost". When I asked for tracking, they told me that there was no tracking because it has free shipping. I used their online chat. The next person gave me shipping and said it was shipped through FedEx. I contacted FedEx. There was no such tracking and no such package..."
- Gpradasilva6 on Reseller Ratings: "Quality of products tends to vary a lot."
- Jeff R. on Jabber: "When my order came the watch inside was in an unsealed package and missing parts. No batteries, no insides (like the watch mechanism). Only had the band, back and plastic front panel. No watch 'guts' itself whatsoever $6! Customer service was not help to come to a resolution. I recommend to stay away. After many complaints to the company (TMart), and filing a dispute with PayPal I did finally receive a 'working' watch. I will never buy from them again."
So, Is Tmart a Fraud?
I would fully recommend Tmart, not only based on value but also on the level of service. In general, I think there is less risk of fraud on Tmart than there is on large sites such as eBay. To find cheaper items on eBay, you run the risk of dealing with time-wasting scammers or generally dodgy dealers.
Because of its size, eBay has attracted a number of people looking to make quick money off of a scam. Often as of late, both buyers and sellers on eBay have been victims of fraudulent practices—buyers not receiving the expected item or sellers sending in perfectly good items only to face a claim that it was "broken"—and how can they prove otherwise? And in dealing with these problems and more, eBay seems to have fallen short in the customer service department.
It's Better Than the Competition
When I consider Tmart's competition, I feel that I can recommend the company. It offers prices lower than can be found at eBay at less risk. However, as the negative reviews show, I would be vigilant about keeping records on what I buy, and wouldn't be afraid to turn to PayPal if Tmart doesn't deliver.
New Guestbook Comments
Mario Leung on June 14, 2019:
I agrees with the author that Tmart is more safe than eBay, but why not go to Amazon for 100% safe in term of delivery and return in case of something wrong of the products. You pay 10% or more to buy products from Amazon and return you buy a trouble return or rplace of products.
I bought a smart watch from Tmart with trouble of the required apps and the inaccurate blood pressure reading(132 against 156 from blood pressure monitor) for CAN $33.If I buy same product from Amazon, I pay CAN $39, then I can safety return without trouble. But now I send 2 messages to Tmart within a week but still waiting for reply (although they guarantee reply within 24 hours) .
chris-com on February 28, 2019:
The order had 3 items. I proactively contacted T-Mart multiple times through their website form and by email because I noticed one was out of stock the day after I ordered. No answer.
I finally received the other 2 items. I sent them another message. They finally answered saying that the item is out of stock and if I would like a refund. I asked about how long it would take to receive a refund. I also sent other 2 emails looking for a resolution and I haven't receive an answer yet.
I opened a Paypal dispute. That got their attention.
Their first answer: "Would you please close this dispute firstly?Then you can email to us for refund,thanks."
Right, so I cannot open it anymore...
If you had a problem with them report them at:
Rob on February 21, 2019:
Bait and Switch, purchased an item for about six dollars each and bought 10 of them. They were supposed to ship out in 24 hours. I contacted them after three days and asked why they haven't shipped yet. I received a reply back saying they no longer have them but I could buy something else like it and pay the difference. Now the price on the same item is three times as much!
Mike on January 08, 2019:
As indicated in the article. I also received a product without the pieces intended by the manufacturer. The headlamp I ordered came without batteries or charger. I had previously order this so why would I expect different results. Tmart claims " it says no batteries included) it does now but pictures show the batteries. Heres the deal, like the watch purchased in the article, and in my opinion, Tmart repackages returns and sells them as new. I would caution you when ordering. They will refund my money if I pay the return shipping charges on an obvious deceptive practice.
Helene1111 on November 11, 2018:
My garden lights and LED desk lamp did not last 6 months. When I tried to get a refund they said there was no refund. It was my problem. Chat nor telephone number works. Don't waste your money.
Their "response":Thanks for your letter, sorry, we only have 180 days warranty, these orders are over warranty now, we cannot further check and process it now, please understand. We fave related policy on our site, you can view first. Thanks for your time.
Lee on June 16, 2018:
I received a DOA amplifier from tmart yesterday. I tried to send them a return request through their form, but it kept looping back and erasing my request. Next, I tried live help and the chat form did the same thing. As soon as i typed a chat question, said I was not a robot and submitted, the form was simply cleared and looped back to the beginning. I found this site, trying to find a phone number to call them. Sheesh!
Mike on May 06, 2018:
They add somehow more shipping cost + Fee lol. Rare but after i paid my package still held
bald on April 26, 2018:
it is the best lo price projector
Lori Wiest on April 23, 2018:
Pure crooks! Never received a refund for a worthless product. No one to talk to since there is no phone number and the chat online is worthless!
Terry Paull on April 02, 2018:
Just bought one violin from Tmart.com to learn Blue grass. Very nice for the price. The finger board is not Ebony. Rather, it is wood painted black. But overall, I am happy with my purchase. The extra items that came with the violin are nice to have. Although, more than likely you will buy better strings, case, rosen and bow. For the price, what do you expect! And the shipping time is fast, Tmart says Free & 4-Day free shipping to USA http://www.tmart.com/Tmart-Express.html , I thought it is a slogan, but I got item in 4 days. Thanks!Once you learn how to play you will eventually buy a better violin down the line anyway. I am happy.
Luis Duran, Spain on January 16, 2018:
Bought a torch on the 25th of November, and still waiting for it. Tmart.... all I can say is never again and stay away from them.
wendyrosepairs on December 19, 2017:
Woa, that's is horrible shopping experience for tmart. For the good buy, try fulljion dot com. That's with own factory. Product is lowest price than others and fast shippment.
Les Sekunda on November 25, 2017:
This item showing (3) three different prices at the same time. Its ridiculous.
Prices are: $10.69 and $14.09 and $14.08 CDN.
3 pcs Hex Shank Titanium Coated HSS Step Drill Bit Set Imperial/Metric 4-12/4-20/4-32 mm
On November 10, 2017 I placed the order and paid $11.11.
Be aware prices are changing pretty much every few minutes. I got an answer from TMart customer service that is caused currency change. Joke!!!
Jacqueline Musante on October 19, 2017:
I bought a cello for my 9-year-old son to take lessons at school. It arrived with the bridge unattached and missing 2 pieces (bow & resin). They have been lying to me for a month saying they will send the bow + resin but I think they're hoping I'll give up. WRONG!! They offered me a $2 coupon for my horrible experience. DO NOT order anything for TMART. DISHONEST company.
Robert on September 06, 2017:
It's typical Chinese. That is to say it's typical Chinese crap. They are very poor at inventing but they can sure copy and produce stuff from the poorest of components.
Tmart scam email on August 23, 2017:
Thank you guys who have posted important comments about Tmart scam, I got email today from Tmart for potential products. Usually, I make research about company first and then buy it. So I have found on T-mart website has some UK address in contact section, however they are located in China. so now I'm unsubscribe this fraud Tmart. Beware buyers , do some research & buy items for your safety.
mack pace on August 23, 2017:
i placed a order for a pair of 20x magnifcation glasses w. white LED LITE ON THEM..SKU 86002189 PICKED COLOR BLK ..346060 TO BE SHIPPED IN 24 HOURS..THAT WAS $5.68 GREAT PRICE FOR A OLD WATCH MAKER..ORDERED SOME MONTH AGO..YET TO REC...??? IT IS NOT THE MONEY, BUT THE NEED TO REC. FOR WORK THAT NEEDS FINISHED..TKS MACK PACE
Mike on May 15, 2017:
My wife purchased an auto camera for a gift and it never worked. For months now, I have been communicating (one way) with them about this and they kept asking me to send them a video or pictures of the problem. Duh! The problem is that it doesn't work so how do you send a picture or video of something that does not work? I am awaiting a return label and I pray that I get it and a full refund.
genewgene on April 08, 2017:
I ordered a drone which had a defective motor and tmart's solution was to send me a motor to replace myself. I told them I could not do this and they offered a replacement drone in 4-6 weeks or a refund. I wanted a refund and returned the drone with a shipping label they provided, but then I did not receive a full refund. This is where the lies and horrible customer service begin. DO NOT TAKE THE CHANCE of buying from tmart!
Vitaly Fainitsky on March 23, 2017:
I've got a wrong item. Followed exchange of multiple questions-answers brought no solution.
I feel it is no reason to continue with the store.
Xander, Crown Prince of Nohr on February 20, 2017:
I ordered a GameCube memory card and controller from these bastards LAST SEPTEMBER. It's now February 20, exactly 1 week before the 5-month anniversary, and guess what? I still don't have either. These are the games they caused me to lose everything on:
- Sonic Adventure 2 (Cleared entire story)
- Sonic Riders (Unlocked everything, cleared entire story)
- Sonic Heroes (Beat Chaotix story, which is a zebra on a scale of 1-10. In other words, the scale's broken)
Minifreek on January 12, 2017:
On Another note.
I have left revise about items I have bought in the past.
If I liked the item and put up a GOOD REVIEW they Post it.
If you have a problem and it turns out to be just CHEAP CHINESE JUNK and you give the item a bad review. THEY NEVER PUBLISH THAT REVIEW. SCAM SCAM SCAM!!!
Minifreek on January 12, 2017:
ORDER ITEMS on OCT 16 2016 and it is now JAN 12 2017
NEVER GOT IT
DON'T BUY FROM TMART!!!
As there really is no customer service to speak of.
I got in touch with them but they have done NOTHING TO HELP!!!!
Unreliable site - the team of crooks and liars on January 12, 2017:
About 2 month ago I got a torch with 2 defective batteries and requested to resend me 2 new serviceable ones instead.
The Tmart staff have been leading me by the nose for more than a month, inventing all sorts of strange reasons, up to the obvious lie that “they do not send batteries to customers allegedly because of Prohibition of the Airmail Service”, while the site promoted them (the same as it does today), and when I proved it, its representatives themselves confirmed it in the online chat, thus admitting their fraud.