Troubleshooting Anker PowerCore Portable Charger Problems
Anker's line of PowerCore portable chargers can charge any USB device, and leverage high-capacity battery cells that make it possible for some of their devices to hold enough energy to power up your iPhone 6s up to seven times over before you'll need to recharge it. Having one of these devices handy can help ensure you won't have to worry about your portable electronics running out of steam while in an important meeting or out with friends. Common problems with the PowerCore line of chargers are typically associated with powering up the charger, charging connected devices, not understanding the meaning of the LED lights on the device, and issue with dirt and other debris getting into the USB ports.
PowerCore Won't Charge
- If possible, use either the Micro USB cable that came with the Anker PowerCore charger to power it back up, or a certified third-party cable. If you're using a non-certified, third-party cable, the Micro USB connector may fit, but it may not power up your portable charger. Additionally, third-party cables can also potentially do a great deal of harm to your device, as they don't go through the required testing that certified cables go through.
- Ensure the outlet you're connected to is working. If possible, try connecting another device to that outlet to see if it works.
- If you're portable PowerCore charger is not charging quickly, try using another wall charger. A 2 amp charger will fully recharge your device over 12 hours. A higher-output charger will power up your device faster.
- If you've noticed that the PowerCore doesn't charge while you have devices connected to it that are charging, that's because it's not possible to do that. This is not good for the battery, and as a result Anker doesn't make it possible for the user to do that.
Connected Devices Not Charging
- If the situation is one where devices connected to your Anker PowerCore won't charge at all, ensure that the charging cable is firmly connected to both the portable charger and the device you're attempting to charge. Additionally, try using a different USB cable in the event there may be issues with the cable you currently have connected.
- If the connected devices aren't charging quickly enough and you have multiple devices connected, remember that when multiple devices are connected the charger is outputting the same amount of power, but it is splitting it between the two devices, so it will take twice as long.
How often do you have to plug in your phone for charging over the course of a day?
What do the lights on my PowerCore mean?
There are a couple of different reasons the LED lights on your Anker PowerCore charger could be flashing:
- If your portable Anker charger is connected via the Micro USB cable to a wall outlet and charging, a percentage of the LED lights on the device will light up, illustrating the percentage of the device that is charged and ready for use. All of the lights on the portable charger will go dark when the device achieves a full charge.
- If there are devices connected to your PowerCore charger, you'll notice that the LED display shows you a percentage that illustrates how much of the battery is available for use.
While the Anker PowerCore is a fairly rugged portable charger as a result of a strong outer shell, dirt, sand, and other environmental elements can get lodged in either the USB ports or the Micro USB charger, and cause a variety of issues associated with charging. The unwanted debris may result in sporadic charging of connected devices, or sporadic powering up of your charger itself. Additionally, over time, the build-up of dirt and debris can do serious damage to both your portable charger and connected cables, potentially resulting in both not working further down the line. As a result, it's important to keep your Anker charger away from elements as best as possible.
In the event that you do see visible dirt and debris inside of your charger, do not attempt to remove it using a paper clip, knife, or any other sharp object, as those can also damage your device. Try using a Q-Tip or other soft object to try and clean out any debris.
Questions & Answers
My ANKER external battery's lights flash randomly when it is charging. I have noticed the battery itself feel a little convex on the top. Do you know why this is happening?
I've never encountered this with my charger, but I wonder how old it is and how long you're leaving it plugged in for. I wonder if it's getting too hot for too long. If you're leaving it plugged in, I would unplug it when you're not using it. The only problem is that the damage may be done. You may want to reach out to Anker support to see what the random blinking light means.Helpful 5
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