If a person from AT&T couldn't fix your phone, do you have to buy a new one or is it free?

Answer

The answer is it depends. If the phone is under warranty, just recently purchased, or insured, you should be able to get it replaced. If it's out of warranty, not insured, damaged from abuse, you are typically on your own to replace it.

Updated on January 16, 2018

Original Article:

By Paul Edmondson